Multilingual Customer Success Advisor (Japanese/English)

ManpowerGroup; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading staffing agency is seeking a Multilingual Customer Service Specialist proficient in Japanese and English to handle multilingual inquiries in Kuala Lumpur. The ideal candidate will have over a year of cross-border financial customer service experience and be familiar with relevant documentation standards. Responsibilities include managing daily emails, escalating high-risk cases, and optimizing user experience. This role demands a mastery of email writing standards in both languages and offers a dynamic work environment.

Qualifications

• 1+ years in cross-border financial customer service is preferred.
• Ability to handle emails in Japanese and English proficiently.
• Familiarity with financial dispute documentation.

Responsibilities

• Manage daily emails and multilingual inquiries.
• Flag high-risk cases and escalate complex issues.
• Optimize user experience through email template refinements.
• Analyze KPIs to identify trends for process optimization.

Skills

Japanese proficiency (JLPT N1)

English proficiency (IELTS 7.0)

Email writing standards expertise

Cross-border financial customer service experience

Tools

COPC or Six Sigma certification

Job description

A leading staffing agency is seeking a Multilingual Customer Service Specialist proficient in Japanese and English to handle multilingual inquiries in Kuala Lumpur. The ideal candidate will have over a year of cross-border financial customer service experience and be familiar with relevant documentation standards. Responsibilities include managing daily emails, escalating high-risk cases, and optimizing user experience. This role demands a mastery of email writing standards in both languages and offers a dynamic work environment.