Multichannel Customer Support Analyst & CX Specialist

TopNotch HR Consulting Firm; Kuala Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading HR consulting firm in Kuala Selangor is seeking experienced customer support professionals for 24/7 service across multiple channels. Responsibilities include providing excellent customer service, resolving issues, and contributing to service quality audits. Candidates should have at least 2 years of experience, strong English communication skills, and proficiency in tools like Microsoft Office and CRM software. This role requires flexibility, attention to detail, and a customer-centric approach.

Qualifications

• Minimum 2 years experience in customer service or contact centre.
• Ability to work on weekends and rotational shifts.
• Familiarity with social media platforms and digital tools.

Responsibilities

• Provide real-time, human-assisted customer support.
• Take ownership of customer issue resolution.
• Gather feedback from customers and report on issues.

Skills

Customer service experience

Excellent spoken and written English communication

Typing speed of at least 60 words per minute

Strong attention to detail

Education

Diploma in any relevant field

Tools

Microsoft Office (Excel, PowerPoint, Word)

Microsoft CRM

Zendesk

Livechat

Job description

A leading HR consulting firm in Kuala Selangor is seeking experienced customer support professionals for 24/7 service across multiple channels. Responsibilities include providing excellent customer service, resolving issues, and contributing to service quality audits. Candidates should have at least 2 years of experience, strong English communication skills, and proficiency in tools like Microsoft Office and CRM software. This role requires flexibility, attention to detail, and a customer-centric approach.