Multichannel Customer Care Specialist

Prudential Group; Perak; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading insurance provider in Malaysia is looking for a Customer Care Representative to handle inquiries, issues, and complaints from customers. This role requires strong communication skills in English and Bahasa Malaysia, as well as flexibility in addressing customer needs across various channels. Candidates should possess a degree or a relevant diploma with experience in customer service, and an understanding of the insurance industry will be beneficial. Join us to make a meaningful impact in customer service.

Qualifications

• Degree or diploma in a relevant field from a recognized institution.
• Minimum typing speed of 20 words per minute.
• Knowledge in Customer Care operations and insurance products is a plus.

Responsibilities

• Handle customer enquiries via calls, live chats, and emails.
• Ensure timely escalation of complex customer issues.
• Provide meaningful updates during customer interactions.
• Maintain data integrity and support management processes.

Skills

Good command of spoken and written English

Good command of spoken and written Bahasa Malaysia

Ability to speak Mandarin and/or other dialects

Relevant working experience in a call centre

Education

Degree in any field

Diploma with at least a year relevant working experience

STPM with at least 2 years relevant working experience

SPM with at least 2-3 years relevant working experience

Job description

A leading insurance provider in Malaysia is looking for a Customer Care Representative to handle inquiries, issues, and complaints from customers. This role requires strong communication skills in English and Bahasa Malaysia, as well as flexibility in addressing customer needs across various channels. Candidates should possess a degree or a relevant diploma with experience in customer service, and an understanding of the insurance industry will be beneficial. Join us to make a meaningful impact in customer service.