Mortgage Specialist

Alliance Bank; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading bank in Kuala Lumpur is looking for a Mortgage Sales Specialist to promote mortgage loans for residential and commercial properties. The role requires at least 2 years of sales experience in mortgage-related business, and strong telesales skills. Responsibilities include exceeding sales targets, cross-selling insurance and credit cards, and ensuring excellent customer service. A basic command of English is required, and this position offers an opportunity to contribute to dynamic sales activities.

Qualifications

• Experience in telesales and customer service environment.
• At least 2 years of sales experience in mortgage-related business.
• Basic spoken and written English language.

Responsibilities

• Promote mortgage loans for residential and commercial properties.
• Cross-sell credit life insurance and credit cards.
• Achieve or exceed monthly sales performance indicators.
• Identify new strategies for increasing sales.
• Participate in marketing and sales activities.
• Ensure applications are completed before submission.
• Provide excellent customer service and handle enquiries.

Skills

Telesales experience

Customer service

Sales skills

Cross-selling

Job description

Responsibilities

• Promoting the Mortgage loans product for Residential / Commercial Property new purchase / acquisition including Bank End-Financing Projects / Subsales.
• Promoting the Alliance One Account (AOA) product of refinancing for customers to keep all loans/financing in one place.
• Actively cross sell on credit life insurance & credit card.
• Achieve or exceed sales performances and productivity indicator monthly.
• Constantly identify new strategies and approach to increase individual and team achievements i.e. prospecting through telesales & mobile sales activities which include cold-callings, attending sales launches / roadshow, referrals & enquiries etc.
• Participate, plan and support sales activities i.e. marketing visitation / appointment, sales presentation on mortgage and refinancing.
• Ensure applications forms are duly completed prior to submission.
• Ensure best sales practice and deliver excellent customers service.
• Ensure all customers enquiries and complaints are handled promptly and efficiently.
• Ensure no misrepresentation of product features, pricing, promotions and processes.

Qualifications

• Experience in telesales and customer service environment with strong customer care culture.
• At least 2 year in-depth sales experience in mortgage related business.
• Basic spoken and written English language.