Middleware Support Engineer_113 | Kuala Lumpur, MY

Allianz; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading insurance and asset management company in Kuala Lumpur seeks a Middleware Support Engineer to provide technical support for middleware systems. The ideal candidate will have expertise in middleware technologies and the ability to resolve issues promptly. Responsibilities include system monitoring, troubleshooting, and collaboration with development teams. Join a diverse and inclusive work environment focused on empowering employees to shape a better future.

Qualifications

• Proven experience in middleware support or system administration.
• Strong understanding of middleware technologies.
• Experience with scripting and automation tools.

Responsibilities

• Monitor middleware environments to ensure optimal performance.
• Diagnose and resolve middleware-related issues.
• Perform regular maintenance and upgrades of middleware systems.
• Provide technical support to application developers.
• Document middleware configurations and processes.

Skills

Problem-solving skills

Technical expertise in middleware technologies

Strong analytical skills

Excellent communication skills

Ability to work independently

Education

Bachelor's degree in computer science or related field

Tools

IBM WebSphere

Oracle WebLogic

Apache Kafka

Shell scripting

Python

Job description

Position Summary

The Middleware Support Engineer in Allianz Technology Malaysia, Regional Delivery Center (RDC) is responsible for providing technical support and maintenance for middleware systems that enable application integration and data exchange. This role involves monitoring middleware environments, diagnosing and resolving issues, and collaborating with development and IT teams to ensure seamless operations. The ideal candidate will have strong problem-solving skills, technical expertise in middleware technologies, and the ability to work effectively in a fast-paced environment

Key Responsibilities

• System Monitoring: Monitor middleware environments to ensure optimal performance and availability.
• Issue Resolution: Diagnose and resolve middleware-related issues, including performance bottlenecks, connectivity problems, and integration failures.
• Maintenance and Upgrades: Perform regular maintenance and patch/upgrades of middleware systems to ensure they are up-to-date and secure.
• Support and Troubleshooting: Provide technical support to application developers and IT teams regarding middleware-related queries and issues.
• Documentation: Maintain accurate documentation of middleware configurations, processes, and issue resolutions.
• Collaboration: Work closely with application development teams and IT support staff to ensure seamless integration and operation of middleware solutions.
• Security Management: Implement and maintain security measures to protect middleware environments and ensure data integrity.
• Continuous Improvement: Identify opportunities to optimize middleware performance and improve support processes.
• Any other duties when deemed necessary. Completing projects on various issues when needed.
• Cloud Management: Deploy, manage, and monitor cloud-based infrastructure. Implement and manage cloud security measures to protect data and systems.
• Automation: Develop and implement automation scripts and tools to improve system efficiency and reduce manual intervention.
• Global Collaboration: Work with global teams to manage and deliver globally managed services. Coordinate with global teams to ensure alignment and consistency in service delivery.
• Any other duties when deemed necessary. Completing projects on various issues when needed.

Key requirements

• Bachelor's degree in computer science, information technology, or a related field.
• Proven experience in a middleware support or system administration role.
• Strong understanding of middleware technologies such as IBM WebSphere, Oracle WebLogic, Apache Kafka, or similar.
• Proficiency in troubleshooting and resolving technical issues related to middleware systems.
• Experience with scripting and automation tools (e.g., Shell scripting, Python) for system maintenance and monitoring.
• Familiarity with cloud-based middleware solutions and integration platforms.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Certifications in middleware technologies or related areas are a plus.
• Basic knowledge of AI technologies, principles, and their practical use.
• This role may require on-call availability and working outside regular hours to resolve critical issues or perform scheduled maintenance
• The position may involve collaboration with remote teams and vendors to ensure effective middleware support and integration

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow.

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