MFG Hardware Services Supervisor

Emerson Automation; Bayan Lepas; On-site; MYR 60,000 - 90,000; Full time

Job summary

A global technology company in Bayan Lepas, Penang is seeking a Manufacturing Hardware Services Supervisor. The successful candidate will lead hardware service operations and ensure compliance with quality standards, including ISO/IEC. With a degree in Electronics or a related field and at least 5 years of experience in service, candidates should possess strong leadership and troubleshooting skills. This role demands good communication abilities and a commitment to quality and safety in all service activities.

Qualifications

• Minimum 5-8 years of experience in test & measurement hardware service, repair, or calibration.
• At least 2 years of supervisory or team-lead experience preferred.
• Strong hands-on experience with electronic troubleshooting at component or module level.

Responsibilities

• Lead, coach, and develop hardware service material handle.
• Supervise daily hardware service activities including receiving, shipping, inventory and testing.
• Ensure compliance with EHS and ISO/IEC calibration requirements.
• Act as a technical escalation point for customer service issues.

Skills

Technical knowledge of electronic test & measurement equipment

Leadership and people-management skills

Problem-solving skills

Analytical ability

Communication skills in English

Service documentation proficiency

Basic MS Office tools

Education

Diploma or bachelor's degree in Electronics, Electrical Engineering, Mechatronics or related field

Job description

In This Role, Your Responsibilities Will Be:

Team Leadership & Supervision

• Lead, coach, and develop hardware service material handle.
• Assign jobs, manage workload, and monitor productivity and turnaround time (TAT).
• Conduct on-the-job training and technical skill development.
• Perform performance evaluations and support competency improvement plans.

Technical & Service Operations

• Supervise daily hardware service activities including receiving, shipping, inventory and testing of test & measurement equipment.
• Ensure all service work complies with company procedures, manufacturer specifications, and quality standards.
• Manage quality and technical escalations with hardware service.
• Ensure proper handling, storage, and usage of tools, test equipment, and spare parts.
• Continue improvement (CI) leader and constantly improves hardware service /or quality activities

Quality, Safety & Compliance

• Ensure compliance with EHS, safety procedures, and ISO/IEC calibration or quality system requirements.
• Support internal and external audits (ISO 9001, ISO/IEC 17025, or equivalent).
• Drive root cause analysis and corrective/preventive actions for service issues.

Customer & Stakeholder Support

• Act as a technical escalation point for customer service issues.
• Coordinate with sales, application, and logistics teams to meet customer expectations.
• Provide technical input for service scope.
• Support customer visits, technical discussions, and service reviews when required.

Qualifications & Experience

• Diploma or bachelor's degree in Electronics, Electrical Engineering, Mechatronics, or related field.
• Minimum 5-8 years of experience in test & measurement hardware service, repair, or calibration.
• At least 2 years of supervisory or team-lead experience is preferred.
• Strong hands‑on experience with electronic troubleshooting at component or module level.

Skills & Competencies

• Strong technical knowledge of electronic test & measurement equipment.
• Leadership and people‑management skills.
• Good problem‑solving and analytical ability.
• Familiarity with quality systems (ISO 9001 / ISO 17025).
• Good communication skills in English (written and verbal).
• Proficient in‑service documentation and basic MS Office tools.

Location

• Bayan Lepas, Penang

NI Job Title and Level

• Manufacturing Hardware Services Supervisor