Mandarin Travel Support Flexible Hours in Global Team

Teleperformance; Penang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global customer support organization is seeking a Mandarin speaker for a Travel Support role based in Penang, Malaysia. Candidates should have a Bachelor's degree and strong customer service skills. Responsibilities include assisting customers via phone and online channels, guiding them through transactions and resolving issues. The company offers a flexible working environment and opportunities for career advancement, welcoming fresh graduates to apply.

Benefits

International working environment

Career progression

Flexible Working Hour

Qualifications

• Fluent in Mandarin with clear pronunciation.
• English B2 level for oral and written communication.
• Customer service experience preferred.

Responsibilities

• Provide support to customers in Mandarin and English.
• Guide customers in order and payment processes.
• Handle customer issues and elevate urgent matters.
• Record customer information adhering to data security.
• Work on optimizing service quality with the team.
• Achieve performance goals set by the company.

Skills

Fluent in Mandarin

English B2 level

Customer‑centric

Excellent problem-solving skills

Able to adapt to a fast‑paced work environment

Typing speed: 40 words/minute with over 90% accuracy

Proficient in Microsoft Office

Education

SPM, College or Bachelor's degree (any major)

Job description

A global customer support organization is seeking a Mandarin speaker for a Travel Support role based in Penang, Malaysia. Candidates should have a Bachelor's degree and strong customer service skills. Responsibilities include assisting customers via phone and online channels, guiding them through transactions and resolving issues. The company offers a flexible working environment and opportunities for career advancement, welcoming fresh graduates to apply.