Mandarin-Speaking QA Analyst, CS & Ops (CFD)

Guinevere Global Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading CFD brokerage company in Kuala Lumpur is seeking a detail-oriented Quality Assurance Analyst to enhance performance in Customer Service and Operations teams. The ideal candidate should possess strong analytical skills, be fluent in Mandarin, and have a diploma or degree in any field. Responsibilities include evaluating live chat interactions, ensuring compliance in backend processes, and providing coaching to agents. Experience in Quality Assurance or within a CFD brokerage environment is an advantage.

Qualifications

• Fluent in Mandarin (spoken and written).
• Proficient in English (spoken and written), able to assist Mandarin-speaking customers.
• 1-2 years of experience in Customer Service.

Responsibilities

• Evaluate live chat interactions daily to ensure quality service.
• Review backend processes for compliance and accurate documentation.

Skills

Attention to detail

Clear communication

Coaching ability

Evaluation practices

Education

Diploma or Degree in any field

Tools

MT4/5 Manager

Backoffice systems

Job description

A leading CFD brokerage company in Kuala Lumpur is seeking a detail-oriented Quality Assurance Analyst to enhance performance in Customer Service and Operations teams. The ideal candidate should possess strong analytical skills, be fluent in Mandarin, and have a diploma or degree in any field. Responsibilities include evaluating live chat interactions, ensuring compliance in backend processes, and providing coaching to agents. Experience in Quality Assurance or within a CFD brokerage environment is an advantage.