Mandarin-Speaking IT Service Desk Analyst

HCLTech; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading technology company is looking for a technical support specialist in Kuala Lumpur. The role serves as the primary contact for users seeking technical assistance via various channels. Candidates must be fluent in Mandarin and have at least 2 years of experience in a call center or IT service desk. This position requires strong problem-solving skills and the ability to work effectively under pressure. Competitive salary and a collaborative work environment are offered.

Qualifications

• Fluency in Mandarin is mandatory to effectively communicate with Mandarin-speaking clients.
• Strong understanding of operating systems, mobile technologies, and standard IT hardware/software.
• 2+ years of experience in a call center or IT service desk environment.

Responsibilities

• Serve as the primary point of contact for end-users seeking technical support.
• Perform accurate and efficient remote troubleshooting using diagnostic tools.
• Analyze customer-reported issues and determine appropriate solutions.

Skills

Fluency in Mandarin

Excellent verbal and written communication skills

Strong interpersonal skills

Ability to work effectively under pressure

Customer-centric mindset

Education

Bachelor’s Degree or Diploma in Computer Science, IT, or related

Tools

Microsoft Office Suite

Remote desktop tools

Job description

A leading technology company is looking for a technical support specialist in Kuala Lumpur. The role serves as the primary contact for users seeking technical assistance via various channels. Candidates must be fluent in Mandarin and have at least 2 years of experience in a call center or IT service desk. This position requires strong problem-solving skills and the ability to work effectively under pressure. Competitive salary and a collaborative work environment are offered.