Mandarin Customer Service Exec — 24/7 Inbound Support

Arvion Services; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading E-Hailing & Delivery platform is seeking a Mandarin-speaking Customer Service Executive in Johor Bahru. This role involves handling customer inquiries through calls, live chats, and emails while ensuring customer satisfaction. Candidates must be able to work in rotational shifts, including weekends and public holidays. Accommodation support is offered for outstation hires. Ideal candidates should have strong communication skills and basic computer knowledge.

Benefits

1-Month Accommodation for outstation hires

Paid Public Holidays

Qualifications

• Minimum age 18 years old.
• Ability to work in rotational shifts including weekends and public holidays.
• Good attention to detail.

Responsibilities

• Handle inbound calls, live chat, and emails related to customer inquiries.
• Provide accurate product/service information.
• Work closely with the team to meet KPIs and SLAs.

Skills

Proficiency in Mandarin (Traditional Chinese reading & typing)

Good communication skills

Computer literacy

Ability to multitask

Education

SPM, UEC, or IGCSE qualification

Job description

A leading E-Hailing & Delivery platform is seeking a Mandarin-speaking Customer Service Executive in Johor Bahru. This role involves handling customer inquiries through calls, live chats, and emails while ensuring customer satisfaction. Candidates must be able to work in rotational shifts, including weekends and public holidays. Accommodation support is offered for outstation hires. Ideal candidates should have strong communication skills and basic computer knowledge.