Mandarin CS Pro for Taiwan E-Hail Night Shift

TalentConsult; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider in Kuala Lumpur is seeking a Customer Service Specialist to support e-hailing users. In this role, you will handle calls, emails, and live chats to assist users with various inquiries. The ideal candidate is proficient in Mandarin and English, possesses strong communication skills, and is willing to work rotational shifts. This position offers competitive compensation, comprehensive training, and a supportive workplace culture.

Benefits

Medical insurance

Annual and sick leave

Paid onboarding training

Qualifications

• Malaysian citizen.
• Minimum 6 months customer service experience is an advantage.
• Willing to work rotational shifts, including night shifts.

Responsibilities

• Handle inbound and outbound inquiries via phone, email, and live chat.
• Deliver high-quality service to reduce repeat contacts.
• Accurately document all customer interactions.

Skills

Proficient in Mandarin

Proficient in English

Strong verbal and written communication skills

Good active listening and questioning skills

Excellent time management

Education

SPM / UEC / IGCSE qualifications

Diploma or Degree holders

Job description

A leading customer service provider in Kuala Lumpur is seeking a Customer Service Specialist to support e-hailing users. In this role, you will handle calls, emails, and live chats to assist users with various inquiries. The ideal candidate is proficient in Mandarin and English, possesses strong communication skills, and is willing to work rotational shifts. This position offers competitive compensation, comprehensive training, and a supportive workplace culture.