Mandarin/ Cantonese Customer Service - Salary Up to RM4500+ (PJ) (ID: 14205)

PERSOL; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prominent staffing solutions provider in Selangor is seeking a Mandarin/Cantonese Customer Service representative to coordinate aeromedical transport cases and assist clients with medical or travel needs. The ideal candidate should have at least one year of relevant experience and be fluent in both Mandarin or Cantonese and English. A rotational shift schedule including weekends is required, and there is a potential for contract conversion to permanent based on performance.

Qualifications

• 1 year of working experience in Customer Service, Call Centre, or Hotel Operator.
• Able to work on rotational shifts including weekends and public holidays.
• Immediate joiner preferred.

Responsibilities

• Coordinate and oversee aeromedical transport cases independently.
• Handle assistance requests promptly via phone and email.
• Be the first point of contact for clients requiring medical assistance.

Skills

English communication

Mandarin communication

Cantonese communication

Listening skills

Multitasking

Education

SPM holder

Job description

Mandarin/ Cantonese Customer Service - Salary Up to RM4500++ (PJ) (ID: 14205)

Coordinate and oversee aeromedical transport cases independently from start to end

Handle requests for assistance (phone calls and emails) promptly. Responsive with accurate feedback and the ability to conduct clear communication, and good listening skills

Be the first point of contact for our clients who require medical or travel assistance.

Be responsible for your allocated cases within the working hours and be responsible for managing the task.

Able to coordinate and access medical claims proactively, report analysis and offer recommendations on the eligibility of claims for the continuation or completion of the service delivery.

Go the extra mile based on the company’s standard. Provide excellent service and product knowledge in building skills

Able to multitask and support other departments and a Teamwork mentality.

JOB REQUIREMENTS: -

Minimum of SPM holder with at least 1 year of working experience in Customer Service/ Call Centre/ Hotel Operator or a relevant position.

Able to communicate well in English AND Mandarin OR Cantonese due to the business needs

Able to work on rotational shifts, including weekends and public holidays

Immediate joiner will be an added advantage

1-year contract (Conversion to permanent opportunity available based on performance)

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