Manager, Sales

ONYX Hospitality Group; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A hospitality management company is seeking a Sales Manager based in Penang, Malaysia. The role focuses on selling guest rooms and banquet facilities while developing new business relationships. Candidates should have a Bachelor’s degree and proven leadership abilities. Strong analytical skills and fluency in English are required, along with customer relationship management experience. Local residents are preferred; only shortlisted candidates will be contacted.

Qualifications

• Proven ability to lead a team to meet quotas.
• Experience with budget software and financial management.
• Excellent command of English language.
• Knowledge of other languages is a plus.

Responsibilities

• Sell guest rooms, banquet facilities and other services.
• Develop new business for the property and maintain relationships.
• Research market intelligence and competitive information.
• Submit weekly sales reports and customer feedback.
• Conduct hotel inspections for customers.

Skills

Leadership

Analytical skills

Communication

Sales strategies

Customer relations

Education

Bachelor’s degree in Business, Marketing, Communications or equivalent

Job description

General

• Set up an appropriate filling system for existing and potential accounts.
• Keep accounts up-to-date and properly categorized.
• Maintain prompt response to all enquiries or correspondence from customers and prospects.
• Assure proper handling of office equipment.
• Provide marketing support services to the superior and other sales staff as directed.
• Develop new business for the property and maintain business relationships with potential and existing accounts.
• Ensure fulfillment of customers’ requirements and commitments based on the assigned market.
• Sell guest rooms, banquet facilities and other services.
• Follow up old accounts and constantly seek new accounts through sales calls and newspaper leads or other sources.
• Create immediate awareness of the product in local and international markets.
• Update Delphi system with accurate data and activities.

Sales & Marketing

• Sell guest rooms and banquet rooms, and other facilities.
• Deliver physical sales calls and telemarketing promotions.
• Research and report market intelligence, competitive information, average rates and promotional campaigns.
• Establish a strong account base and maintain good relationships with customers and in‑house guests.
• Develop a regular sales action program in consultation with Supervisor to achieve individual goals.
• Make a minimum of 4 + calls per day, with at least two to new customers.
• Submit weekly calls reports.
• Organise regular visits according to a predetermined plan.
• Ensure availability of after‑sales services.
• Conduct hotel inspections for customers and ensure guest care.
• Negotiate prices to achieve maximum results.

Administrative

• Assist in annual planning of the designated market with Supervisor.
• Maintain and update the database of customers for servicing and property information, and direct mailing campaigns.
• Submit weekly sales reports and customer feedback to Supervisor.
• Ensure invoicing corresponds to sales commitments and services rendered.
• Confirm new customers have no negative credit references.
• Record statistics of sales efforts and accounts.
• Submit monthly goals and objectives.
• Prepare special reports as required.
• Ensure attendance at Division meetings.

Technical Responsibilities

• Submit sales performance of designated accounts with analysis and recommend strategies.
• Recommend solutions to improve performance.
• Inform operational staff of customer requirements for efficient servicing.
• Negotiate and uncover customer needs to offer corresponding services and facilities.

Commercial Responsibilities

• Keep up to date with product knowledge, competitive activities and strategies.
• Track market pricing and competitive hotel strategies.
• Monitor competition (sites, prices, services offered) regularly and quarterly as needed.

Human Responsibilities

• Coordinate and supervise client administrative requirements with the designated sales coordinator.
• Encourage customer loyalty and strengthen client relationships with bookers and in‑house guests through hotel inspection and special events.

Public Relations Responsibilities

• Develop and foster rapport with the industry, customers and trade members to promote a good image of the property.

Direct Liaison

• Report directly to the ADOS / DOS.

Functional Liaison

• Maintain contacts with all other property departments.
• Ensure fulfillment of client requirements with operations staff.

External Liaison

• Maintain contacts with professional people and designated companies assigned to the sales manager.

Replacement & Temporary Mission

• In absence, the sales manager may be replaced by another sales manager.
• Take new assignments/duties as required by Supervisor.
• Be ready and responsible to perform other duties as designated by management.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications or equivalent.
• Proven ability to lead a team to meet quotas.
• Results‑oriented with strong analytical skills.
• Experience with budget software and financial management.
• Excellent command of English language.
• Knowledge of other languages is a plus.

Send your CV to: **************@amari.com

Positions are opened to all local and permanent residence of Malaysia only.

Only shortlisted candidates will be contacted.