Manager - Retail Human Resources

SHISEIDO; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

A leading beauty company in Kuala Lumpur seeks a Retail Human Resources Manager to oversee HR activities within the organization. Responsibilities include managing recruitment, compensation, employee relations, and compliance with labor laws. Candidates should have a Bachelor's degree, 7+ years of HR experience in retail, and strong communication skills. The role supports a positive work environment and ensures alignment with company goals.

Qualifications

• At least 7 years of hands-on HR experience in FMCG or Retail Industry.
• Possess strong knowledge of HR functions and practices, particularly in retail operations.
• Ability to handle sensitive and confidential information with discretion.

Responsibilities

• Manage the recruitment process for retail positions from job posting to onboarding.
• Drive annual merit review and performance bonus exercise for the retail organization.
• Conduct performance reviews and establish development plans for the retail organization.

Skills

Interpersonal skills

Communication skills

Organizational skills

Time management

HR Best Practices Knowledge

Education

Bachelor’s degree in human resources management or related field

Tools

HRIS (Human Resources Information Systems)

Microsoft Office (especially PowerPoint and Excel)

Job description

Overview

As a Retail Human Resources Manager, you will be responsible for overseeing the full spectrum of human resources activities within our retail organisation. This includes managing the hire-to-retire process, developing and implementing HR policies and procedures, overseeing recruitment and onboarding processes, conducting training and development programs, and ensuring compliance with all relevant labour laws and regulations. You will also be responsible for end-to-end HR operations and payroll functions of the Company. You will play a crucial part in ensuring our retail team members are supported, motivated, and aligned with our company’s goals and values.

Responsibilities

Recruitment

• Manage the recruitment process for retail positions from job posting to onboarding
• Develop and implement effective sourcing strategies to attract top talent

Compensation and Benefits

• Drive and execute annual merit review and performance bonus exercise for the retail organisation
• Assist in review and redesign of the compensation programs where necessary to ensure competitiveness to market
• Administer benefits for the retail organisation with external benefit providers

Performance Management, Training and Development

• Conduct performance reviews and establish development plans for the retail organisation
• Address performance issues and support managers in implementing corrective actions
• Identify training needs and coordinate development programs for the retail organisation

Employee Relations

• Act as a point of contact for employees concerns and grievances, providing guidance and resolutions (within the retail organisation)
• Foster a positive and inclusive work environment through proactive employee engagement initiatives
• Implement and enforce company policies and procedures consistently

Payroll Processing (overall Company)

• Review and validate payroll data to ensure accuracy
• Work with respective departments and payroll vendor to ensure accurate and timely payroll processing, including payment to employees, payroll reconciliation, General Ledger posting, etc.

HRIS, HR Operations and Compliance (overall Company)

• Handle all employee documentation and maintain accurate HR records
• Administer all employee benefits with external benefit providers
• Ensure compliance with labor laws and regulations governing retail operations

• Stay updated on HR best practices and industry trends to maintain compliance and mitigate risks
• Responsible for maintenance of the configuration of the HRMS to ensure compliance with the Company’s policies, practices, and employee handbook
• Any other task or assignments as assigned

Requirements

• Bachelor’s degree in human resources management, Business Administration, or related field.
• At least 7 years of hands-on HR experience in FMCG or Retail Industry
• Possess strong knowledge of HR functions and practices, particularly in retail operations.
• Excellent interpersonal and communication skills.
• Ability to handle sensitive and confidential information with discretion.
• Strong organizational and time management skills.
• Proficiency in HRIS (Human Resources Information Systems) and MS Office (especially PowerPoint and Excel).