Manager, Planning & Operations

Business Strategy; Selangor; On-site; MYR 80,000 - 110,000; Full time

Job summary

A leading logistics company in Selangor is seeking a Manager, Planning & Operations to enhance GrabMart partnerships. In this hands-on role, you will build data pipelines, manage integrations, and coordinate operations with retail partners. The ideal candidate has a mix of technical and operational skills. Key tasks include supporting data tracking, troubleshooting integrations, and defining onboarding processes. The position is fully onsite at the Petaling Jaya office.

Qualifications

• Experience in building data pipelines and managing system integrations.
• Strong ability to bridge between internal and external teams.
• Proven track record in operational support for onboarding processes.

Responsibilities

• Setup data tracking pipelines and maintain operational dashboards.
• Coordinate with tech teams to support system integrations.
• Assist in defining commercial principles for onboarding.

Skills

Technical integration experience

Operational planning skills

Data-driven insights

Troubleshooting integration issues

Tools

API

ERP

WMS

Job description

We are seeking a Manager, Planning & Operations to support the development and execution of data, systems, and operational processes that power our GrabMart partnerships across Southeast Asia. This role will be hands‑on in building data pipelines, managing system integrations, and coordinating partner operations, ensuring our retail partners (e.g., Jaya Grocer, Lotte, Robinsons) can operate as true omnichannel players.

This position is ideal for someone with a blend of technical integration experience and operational planning skills, who can bridge between internal product/tech teams and external retail partners.

This role reports to the Head of Planning & Operations and is fully onsite at the Petaling Jaya office.

The Critical Tasks You Will Perform

Data Tracking & Reporting

• Support the setup of data pipelines and scraping tools to track marketplace and partner performance.
• Maintain operational dashboards that provide visibility into inventory flows, fulfilment status, and partner SLAs.
• Provide data‑driven insights to inform strategy and day‑to‑day execution.

Systems Integration & Enablement

• Work with internal tech teams and external partners to support API and system integrations (POS, ERP, WMS, logistics systems).
• Troubleshoot integration issues and ensure accurate, real‑time data flows between platforms.
• Document integration processes and contribute to playbooks for future partner onboarding.

Operational Support

• Assist in defining and rolling out commercial and logistics principles for onboarding brands and retailers.
• Coordinate with Supply Chain and Category teams to align operational readiness during new partner launches.
• Monitor ongoing operations and escalate issues that impact fulfilment or partner experience.
• Support pilots for new technologies (e.g., IoT sensors, smart fulfilment tracking, cold chain monitoring).
• Contribute to evaluating vendor solutions and provide recommendations on suitability and scalability.