Manager Operations

DHL Supply Chain; Johor; On-site; MYR 80,000 - 100,000; Full time

Job summary

A global logistics leader seeks an experienced logistics manager in Malaysia to oversee operations, financial performance, and team development. This role demands a proven track record in logistics operations, strong leadership skills, and the ability to communicate effectively in English and Mandarin. The candidate will lead operational teams, manage customer relationships, and ensure compliance with safety standards. The ideal candidate will have at least 5 years of experience and possess excellent problem-solving abilities.

Qualifications

• Minimum 5 years of experience in logistics operations and warehouse management.
• Proficient in databases, spreadsheets, and word processing tools.
• Strong problem-solving skills with the ability to make sound decisions under pressure.

Responsibilities

• Build and nurture strong customer relationships.
• Monitor and improve contract KPIs.
• Lead, motivate, and inspire operational teams.
• Drive continuous improvement initiatives.

Skills

Fluent in English

Fluent in Mandarin

Strong verbal communication

Leadership skills

Project management

Analytical mindset

Adaptability

Technical acumen

Data input and analysis

Team collaboration

Education

Degree or Diploma in a relevant field

Tools

SAP

Databases

Spreadsheets

Word processing tools

Job description

Responsibilities

Customer & Relationship Management

• Build and nurture strong customer relationships to ensure service standards are met and continuously improved.
• Act as the primary advisor on operational matters, providing solutions and escalating critical issues when necessary.
• Identify opportunities to grow revenue through strategic customer engagement.

Financial & Performance Management

• Oversee all contract financials, including budgets, P&L, revenue streams, and cost control.
• Monitor and improve contract KPIs, ensuring operational efficiency and profitability.
• Develop and maintain regular management reports and performance tracking.

Team Leadership & Development

• Lead, motivate, and inspire operational teams to achieve excellence.
• Assess team capabilities and implement development plans for skill enhancement and career growth.
• Conduct training programs on job responsibilities, quality standards, and safety compliance.

Operational Excellence

• Ensure optimal allocation of human and equipment resources to meet operational demands.
• Maintain high standards of warehouse housekeeping and product security.
• Drive continuous improvement initiatives in collaboration with Operations Performance and Continuous Improvement teams.

Compliance & Safety

• Ensure adherence to company policies, ISO 9001, and OHSAS 18001 standards.
• Coordinate internal safety briefings and compliance audits.
• Implement corrective and preventive actions to maintain and improve quality systems.

Additional Responsibilities

• Represent the company professionally in meetings, seminars, and industry forums.
• Facilitate quality-related training programs and support ongoing skill development.
• Respond to out-of-hours operational requirements when necessary.
• Perform other duties as assigned by senior management.

Requirements

• Degree or Diploma in a relevant field.
• Minimum 5 years of experience in logistics operations and warehouse management.
• Fluent in English and Mandarin with the ability to converse confidently, read accurately, and write professionally in both languages.
• Intermediate PC skills; SAP experience is an advantage.
• Tech-Savvy: Proficient in databases, spreadsheets, and word processing tools for tracking, analyzing, and communicating data. SAP knowledge is a plus!
• Data Mastery: Skilled in data input, manipulation, and generating timely, accurate reports.
• Communication Pro: Strong verbal and written communication skills, complemented by confident presentation abilities.
• Leadership Excellence: Proven ability to lead, motivate, and develop teams while fostering a culture of collaboration.
• Training & Development: Adept at coaching and training team members to achieve operational and safety standards.
• Project Management: Experience in managing projects from planning to execution.
• Analytical Mindset: Strong problem-solving skills with the ability to make sound decisions under pressure.
• Adaptability: Comfortable working independently and adjusting priorities in a dynamic environment.
• Facilitation Skills: Skilled at leading meetings and engaging stakeholders at all levels.
• Technical Acumen: Ability to interpret technical documents, regulations, and apply fundamental statistical knowledge.
• Cultural Agility: Ability to work effectively across diverse personalities, cultures, and organizational structures.
• Analysis: Break down complex problems, evaluate data critically, and draw accurate conclusions.
• Planning & Organizing: Set clear goals, structure tasks effectively, and manage time efficiently.
• Decision Making: Make timely, informed decisions and anticipate risks.
• Results Orientation: Stay focused on achieving measurable outcomes and overcoming obstacles.
• Teamwork: Collaborate effectively, support colleagues, and contribute to shared success.
• Accountability: Act with integrity and professionalism, delivering on commitments.
• Communication: Convey ideas clearly and listen actively.
• Self‑Management: Maintain composure under pressure and stay positive in challenging situations.