Manager, Operations

Zuspresso (M) Sdn Bhd; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A food and beverage company in Selangor is seeking an Operations Manager to lead store growth and ensure optimal operational performance across 50-80 outlets. Applicants should hold a degree in Business Administration and have over 10 years of F&B experience, including 5+ in management. Key responsibilities include personnel training, policy development, and enhancing customer service. The ideal candidate has strong leadership, analytical, and problem-solving skills.

Qualifications

• At least 10 years working experience in F&B, with minimum 5 years in a managerial position.
• Possess excellent problem-solving skills and tolerance for ambiguity.
• Strong understanding of F&B industry trends and processes.

Responsibilities

• Provide leadership and strategy to District Managers to drive growth.
• Ensure customer requirements are met and exceeded.
• Develop policies to streamline operations across outlets.

Skills

Leadership and people management skills

Excellent interpersonal skills

Planning and negotiation skills

Analytical and meticulous

Problem-solving skills

Education

Degree in Business Administration or relevant fields

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Provides direction and strategy to all District Managers to drive growth in the respective area.

Set goals, monitors work, and evaluates results to ensure that objectives and operating requirements are met, and customer requirements are met or exceeded.

Effectively provides leadership, communication, direction and talent development to the team and encourages the development of all staff to drive overall company success.

Systematically cultivates and maintains long-term, collaborative relationship with key stakeholders and work closely with other Departments to achieve mutual goals.

Keeps abreast with current issues affecting Branches and develops strategies to address these issues.

Outlet Operations

Leadership and direction to the Department by assisting the VP of Operations with the development of long range and annual plan, including forecasting and budgeting preparation.

Direct and oversee operations activities and personal by guiding employees in achieving the goals and objective of the Company. Monitor performance of retail operation, implement improvement plan when necessary.

Review existing and establish new policies and procedures to streamline activities and standards to meet operational needs and requirements.

Provide necessary training to staff to enhance skills and performance.

Collaborate with other departments to enhance business systems or processes, such as customer service, logistic / supply chain and academy

Plan, propose, adopt and implement physical presence strategies.

Carry out periodic analysis / study on outlets that covers cost effectiveness, COGS, Wastages, Labour Cost, Utilities, Sales / Product Mix, Service Time, Productivity and etc.

Ensure to review processes periodically & take measures for fraud prevention, tighten security and safety.

Human Capital Planning

Provide scope for advancement and development of employees through training programme and development.

Evaluating employee performance and providing feedback, coaching, counselling, motivating & discipline. Setting objectives and identifying employee training needs.

Recognizing employee achievements and encouraging excellence in the work environment.

Customer Service

Resolving customer issues as needed

Conduct periodic customer satisfaction survey to further improve service delivery.

Review customer needs & explore innovative means to meet/exceed their expectations in services.

Lean Management

Ensure all outlets practise this by optimizing resources to reduce redundancy, improve productivities and to achieve cost effectiveness (Labour Cost, Wastages & Utilities).

Set goals, develop, and drive strategic and operational plans based on trend analysis and local market knowledge to ensure effective execution.

Qualification & Experiences

Possess at least a Degree in Business Administration; Hospitality Management; Catering Management or any other relevant fields.

At least 10 years working experience in F&B including minimum 5 years in managerial position managing 50 – 80 outlets.

Possess good leadership and people management skills.

Excellent interpersonal, communication, planning and negotiation skills.

Proactive and customer oriented.

Excellent computer skills and proficiency in excel, word, powerpoint.

High level understanding and in-depth knowledge of F&B industry.

Leadership through influence and effective conflict resolution.

High tolerance for ambiguity.

Analytical and meticulous.

Excellent problem-solving skills.

a Necessity, not a Luxury

Questions

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an operations manager?