Manager, NOC & Support

SACOFA Sdn Bhd.; Kuching; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunication provider in Sarawak is seeking an experienced Manager, NOC & Support to oversee network operations, ensuring high availability and performance. The role involves managing a dedicated team, improving monitoring practices, and upholding compliance with regulatory standards. Candidates should possess a Bachelor's degree in Telecommunications and a minimum of 10 years of experience in relevant management roles. The company offers competitive salary and opportunities for career growth.

Benefits

Career growth opportunities

Innovative work environment

Comprehensive benefits package

Qualifications

• Minimum 10 years of relevant experience in Network or Service Operations Centre management.
• Strong knowledge of incident management and service recovery processes.
• Familiar with SLAs and performance reporting.

Responsibilities

• Lead daily Network Operation Centre operations to ensure optimal network performance.
• Manage network surveillance, fault detection, and incident response processes.
• Drive team performance to meet MTTR and SLA targets.

Skills

Leadership in NOC environments

Network performance management

Communication skills

Analytical problem-solving

Education

Bachelor’s degree in Telecommunications or related field

Tools

Network monitoring tools

Job description

We’re looking for an experienced Manager, NOC & Support to lead our team in ensuring high network availability, performance, and reliability. This role focuses on proactive monitoring, quick fault resolution, and continuous service improvement to support our mission of delivering seamless connectivity across Sarawak.

What You’ll Be Doing

• Lead daily Network Operation Centre (NOC) operations to ensure optimal network performance and uptime.
• Manage network surveillance, fault detection, and incident response processes.
• Drive team performance to meet MTTR (Mean Time to Restore) and SLA targets.
• Ensure effective communication and support for internal teams and customers.
• Collaborate with technical, regulatory, and service teams to maintain operational excellence.
• Improve SOPs and implement best practices for network monitoring and service restoration.
• Mentor and develop NOC engineers to enhance technical capability and teamwork.
• Ensure compliance with regulatory and safety requirements for telecommunications operations.

What We’re Looking For

• Bachelor’s degree in Telecommunications, Electrical Engineering, or a related field (Master’s is an advantage).
• Minimum 10 years of relevant experience in Network or Service Operations Centre management.
• Proven leadership and team management skills within NOC environments.
• Strong knowledge of network monitoring tools, incident management, and service recovery processes.
• Familiar with SLAs, performance reporting, and customer service standards.
• Good understanding of telecommunications regulatory compliance in Malaysia.
• Excellent communication, analytical, and problem‑solving skills.

What We Offer

• A collaborative and innovative work environment in the telecommunications sector.
• Opportunities for career growth and continuous professional development.
• Exposure to advanced network technologies and operational systems.
• Competitive salary and comprehensive benefits package.

SACOFA SDN BHD (552905 - P) is the leading telecommunication infrastructure provider in Sarawak. Incorporated on 11 July 2001, SACOFA’s primary objective is to promote common sharing of telecommunication infrastructures amongst operators enabling speedy and cost effective service roll‑out throughout Sarawak.