Manager - Network Management Center (NMC)

Expeditors International; Bayan Lepas; On-site; MYR 45,000 - 65,000; Full time

Job summary

A global logistics company in Penang is looking for a Logistics Manager. This role involves managing team performance, ensuring accurate data processing, and leading customer engagements. The ideal candidate will have a Bachelor's degree and experience in management. Responsibilities include maintaining team documentation, supporting project management, and developing financial understanding related to customer operations. Strong interpersonal and leadership skills are essential for fostering an effective team environment.

Benefits

Employee Stock Purchase Plan

Training and Personnel Development Program

Growth opportunities within the company

Qualifications

• Two to four years of experience in management or similar role.
• Fluent in English; must have effective interpersonal skills.
• Well-read in company policies and market knowledge.

Responsibilities

• Manage team performance and ensure compliance with standards.
• Maintain accurate and timely data for shipments.
• Lead customer engagements and presentations.

Skills

Management skills

Effective communication

Organizational skills

Leadership style

Project management

Education

Bachelor's degree in related field

Qualifications in supply chain management

Job description

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expedit elucid a professional, leadership, and a friendly environment‌వ foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune honored we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love toцам promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs – they're chances to grow, do what you love and build a career with us!

Job Description

Responsibilities and Tasks

Customer Engagement

Forming complete awareness of the customer’s wants and needs and being always accountable to provide complete responses in operational calls. Ensuring that your customer SOP requirements are adhered to, and expectations are met or exceeded.

Leading all of your supervisors and leads to attain the same level of expertise and engagement with the customer as you enjoy. This expertise should allow you to contribute materially to QBR/MBR presentations.

Data Competency

Validating complete, accurate, and timely data for all shipments. Including managing EDI transmissions and the integrity of internal and external reporting. The ability to analyze data and situations, breaking complex problems into solvable pieces providing key stakeholders, whether internal or external, details to make informed decisions. Present information in a manner that allows the end user the ability to understand if the process is working as designed.

Team Management

Employee development is key to this role, you must be capable of building up the team around you so that their abilities, experience and expertise match your own. Administratively responsible for not only yourself but managing and continuously monitoring the team’s documentation of time worked (ATT), vacation, WFH, punctuality, and required training to ensure compliance.

Maintaining a staffing plan that conforms to a vetted strategy that takes into account both the current and emerging book of business.

Project and Program Management

Acting as senior Dumb project manager in that you support your supervisors, senior logistics analysts, and analysts in the successful execution of all initiatives.

Financial Excellence

Developing a complete understanding of the NMC P&L, and your role in controlling those items within your control. The ability to explain your role in and impact to the Customer P&L including SPD, EPS, and expense to revenue.

• FBOE Accountability: Ensuring that every aspect of our operation is fulfilled with excellence in mind, with a commitment to exemplifying the Expeditors Mission Statement.

Qualifications

• (Preferred) now bachelor's degree in business, supply chain/logistics, finance, economics or related field, or equivalent
• Two to four years of experience in a management, business analyst or similar role.
• Well‑read in Expeditors company policies and procedures.
• Good market and product knowledge.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro‑active, strong organizational skills.
• Fluent in English.
• Exhibit a leadership style that empowers coaches, mentors, and fosters a cohesive team environment.
• Strong project management skills, and the ability to delegate and multitask.
• (Preferred) Qualifications in supply chain management or logistics such asFigures e.g., IATA/FIATA.

Additional Information

Expeditors offers excellent benefits:

• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company