Manager, Health Provider Management & Connected Care

Prudential Group; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading insurance company in Kuala Lumpur is seeking a Manager for Health Provider Management & Connected Care. The role involves overseeing digital systems supporting hospital providers, managing multiple initiatives, and liaising with stakeholders. The ideal candidate has a Bachelor's in IT or related fields, 3-6 years of relevant experience, and strong communication skills. This position provides the opportunity to drive digital transformation and improve operational efficiency within a dynamic environment.

Benefits

High-impact leadership role

Exposure to regional hospital networks

Opportunity to innovate and improve outcomes

Qualifications

• Minimum 3-6 years of experience in healthcare, insurance, managed care or hospital system environments.
• Experience with SDLC, project management methodologies.
• Vendor and stakeholder coordination.

Responsibilities

• Manage end-to-end system enhancement projects.
• Communicate and negotiate effectively with stakeholders.
• Guide and mentor system specialists.

Skills

Strong ownership

Resilience

Communication skills

Stakeholder management

Problem-solving skills

Education

Bachelor’s degree in business information systems, IT, Engineering, Healthcare

Tools

PowerPoint

Excel

MS Project

Jira

Job description

Manager, Health Provider Management & Connected Care

We are looking for a high-performing Business Analyst Lead to join our Provider Management & Connected Care team. This role is responsible for overseeing major digital systems that support hospital providers, including the HAS Portal, digitization, Artificial Intelligence (AI) capability and Artificial Intelligence eBilling/eInvoice platforms. You will be accountable for driving end-to-end delivery, continuous improvement, regulatory readiness and operational stability.

This position requires strong ownership, resilience, and the ability to handle multiple system initiatives and stakeholders across business, IT and vendors. The role can be appointed at Assistant Manager or Manager 2 level, depending on experience and leadership capability.

Principal Duties & Responsibilities

• Systems & Digital Operations
  • Manage end-to-end system enhancement projects from planning to post-launch support.
  • Oversee UAT, ORT and DR testing, including scenarios, scripts and reporting.
  • Ensure system stability, troubleshoot issues and improve user experience.
  • Maintain accurate documentation, user guides and change logs.
• Cross-Functional Leadership & Stakeholder Management
  • Act as the main liaison between business teams, IT, hospital providers, vendors and management.
  • Lead requirement reviews, technical discussions and prioritization of changes.
  • Handle multiple projects and deliver on tight timelines.
  • Communicate and negotiate effectively with internal and external stakeholders.
  • Build strong partnerships with IT, project, finance, product and claims teams.
• Leadership & People Development
  • Guide and mentor two system specialists, setting clear priorities and supporting growth.
  • Develop team skills through coaching, cross-training and knowledge sharing.
  • Take ownership in meetings, escalations and system-related decisions.

Job Requirements

• Bachelor’s degree in business information systems, IT, Engineering, Healthcare or relevant fields.
• Minimum 3–6 years of experience in healthcare, insurance, managed care or hospital system environments.
• Experience with SDLC, project management methodologies.
• UAT / ORT execution.
• Vendor and stakeholder coordination.
• Hands‑on experience preparing BRDs, FSDs, workflows, test scripts and changing documentation.
• Strong ability to manage multiple projects at the same time while maintaining quality and timelines.
• Excellent communication, stakeholder handling, presentation and problem‑solving skills.
• Confident, proactive, highly dedicated; able to work under pressure; available for ad‑hoc working time for system deployment and quickly adapt to complex systems.
• Experience in provider systems, digitization, Artificial Intelligence (AI) capability, eBill/eInvoice platforms or healthcare claims systems is a strong advantage.

Preferred Skills

• Project management certification (e.g., PMP, PRINCE2) is an added advantage.
• Strong in system management, and problem‑solving capabilities.
• Proficiency in PowerPoint, Excel, Word, MS Project or project tracking tools like Jira/Asana/Trello.

Why Join Us

• A high‑impact leadership role driving digital transformation for healthcare provider services.
• Exposure to system governance, enterprise platforms, regional hospital networks and large‑scale business initiatives.
• Opportunity to innovate, influence business outcomes, and directly improve operational efficiency and customer experience.