Manager, Fiduciary & Fund Servs

Standard Chartered; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global financial institution in Kuala Lumpur seeks a professional focused on Investment Guidelines Compliance and NAV Verification. The role involves managing fiduciary services, ensuring high-quality service delivery, and leading a team to uphold regulatory standards. Candidates must have a bachelor’s degree and minimum 5 years of experience in banking or financial services, with strong skills in compliance monitoring and stakeholder management. Competitive salary and comprehensive benefits are offered.

Benefits

Flexible working options

Core bank funding for retirement savings

Proactive wellbeing support

Qualifications

• Minimum 5 years of relevant experience in Banking / Financial, Fund Accounting.
• Hands-on experience with compliance monitoring and performance measurement.
• Significant operational experience is required.

Responsibilities

• Assist the Head Fiduciary Services to manage operations and verify NAV.
• Ensure consistent delivery of high-quality services to customers.
• Lead the NAV Verification Team to achieve set service standards.

Skills

Compliance monitoring

Stakeholder Management

Client-centric focus

Strong MS Office skills

Education

Bachelor’s degree or equivalent

Tools

Multifonds Accounting System

Charles River

Job description

Job Summary

The specific role, based in Malaysia, will be focused on Investment Guidelines Compliance and NAV Verification activities for all regions (APAC, MENA and HK). This role will report to the functional head of fund compliance in Malaysia and will be critical in supporting the global support function and the firm.

Key Responsibilities

• To assist the Head Fiduciary Services to manage the operations of Fiduciary Services and NAV Verification processes (where applicable), in ensuring consistent delivery of high quality services to customers and meeting objectives set by the Group using available resources allocated while maintaining operational risk to an accepted level.
• To assist the Head Fiduciary Services in leading Fiduciary Services and NAV Verification Team (where applicable) to achieve service quality by meeting / exceeding and set service standards and achieving zero defect for the Bank customers.
• Ensure consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/judgment.
• Assist the Fiduciary Services Head to achieve quality service by meeting the prescribed objectives and goals. Assist the team management in overseeing the daily operations of the NAV Verification Team and contribute towards meeting the team’s objectives.
• Assist the Fiduciary Services Head on NAV Verification Team’s individual performance, against set objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives. Contribute to the development of associates by guiding, coaching, motivating, supporting and assisting selected number of associates.
• Perform daily reconciliation using Risk Based Approach (i.e. Unit, stock and cash verification, Verification of aged stock and cash breaks, Verification of price variance, Verification of outstanding derivatives, Verification of expense accruals, Verification of income accruals, Verification of stock lending (if any), Verification of dividend distribution). Track all errors and escalate to client.
• Be guided accordingly and aware of the roles and responsibilities for money laundering prevention as stipulated in the Money Laundering Policy, Group Sanction Policy and Escalation Procedure.
• Be guided accordingly and aware of the roles and responsibilities for money laundering prevention as stipulated in the Money Laundering Prevention (MLP) Group Policy, Money Laundering & Suspicious Transaction Guidelines for Securities Services Management, Suspicious Money Laundering Transaction Reporting Procedures and / or Monitoring Checklist, and Escalation Procedure for Suspicious Money Laundering Transactions.
• Ensure due care and diligence is exercised on day to day operational matters relating to Money Laundering and KYC, acquiring relevant knowledge and training; thus, providing support to superiors and subordinates.
• Conforming and adhering to the Team’s risk profile, by following the guidelines / policies / procedures stipulated for Operation Losses, Escalation Procedures, Securities Services Policies, etc.
• Ensure that control and security policies / procedures governing all processes in the department are in place, implemented and reviewed (as and when necessary) and to ensure that these policies / procedure not only continue to be relevant and effective in mitigating risk, but also supports the need for high operational efficiency and excellent customer service.
• Key Control Standards Assessment within department with nil over dues.
• Follow up on corrective/ preventive actions to a point where concerns arising from these findings are addressed to a satisfactory level.
• Ensure awareness and full compliance of all laid down rules, regulations, policies, (including Sanctions Policy) guidelines, procedures, practices and code of conduct imposed by the Company/Group.
• No major adverse findings from internal auditors or external auditors including quality audits.

Qualifications

• Bachelor’s degree or equivalent
• Min 5 years of relevant experience in Banking / Financial, Fund Accounting
• Hands on experience and with relevant knowledge of compliance monitoring and performance measurement.
• Significant operational experience
• Good Stakeholder Management
• Experience in managing projects will be an advantage.
• Client centric focus with a deep understanding of client intent
• Strong MS Office i.e. Excel, Pivot functions
• Experience in Multifonds Accounting System / Charles River

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.