Manager, Customer Segments and Partnership

Alliance Bank Malaysia Berhad; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading financial institution in Kuala Lumpur is seeking a Manager for Customer Segments and Partnership. The role involves developing segmentation strategies to drive growth and enhancing customer experience. Ideal candidates should have over 5 years in partnership management, strong analytical skills, and a bachelor's degree in Business or related fields. Join a dynamic team and contribute to innovative banking solutions.

Qualifications

• 5+ years of experience in customer segmentation or partnership management in banking.
• Strong analytical skills to derive insights from customer data.
• Excellent communication skills for stakeholder collaboration.

Responsibilities

• Analyse customer data to identify key segments.
• Design tailored product offerings for different segments.
• Develop marketing plans to engage target customer groups.
• Build partnerships with key industry players.

Skills

Analytical skills

Problem-solving skills

Communication skills

Stakeholder management

Education

Bachelor's degree in Business, Marketing, Finance or related discipline

Job description

Manager, Customer Segments and Partnership

About the role

As the Manager, Customer Segments and Partnership at Alliance Bank Malaysia Berhad, you will play a pivotal role in developing and implementing effective customer segmentation strategies to drive business growth. This full‑time position is based in Kuala Lumpur and will see you collaborating closely with cross‑functional teams to enhance the bank's customer experience and strengthen its partnerships across the industry.

What you’ll be doing

• Analysing customer data to identify and define key customer segments based on their needs, preferences and behaviours
• Designing tailored product and service offerings to better serve each customer segment
• Developing and executing strategic marketing plans to effectively reach and engage target customer groups
• Building and maintaining strong partnerships with key industry players to explore new business opportunities
• Monitoring market trends and competitor activities to identify opportunities for innovation and improvement
• Collaborating with various departments to ensure a seamless and consistent customer experience
• Preparing detailed reports and presentations to communicate insights and recommendations to senior management

What we’re looking for

• Minimum 5 years of experience in customer segmentation, partnership management or a related field in the banking/financial services industry
• Strong analytical and problem‑solving skills with the ability to derive meaningful insights from customer data
• Excellent communication and stakeholder management skills, with the ability to influence and collaborate across teams
• Understanding of the banking industry, customer behaviour and emerging trends
• Bachelor's degree in Business, Marketing, Finance or a related discipline

Apply now and join our dynamic team at Alliance Bank Malaysia Berhad!