Manager, Business Processing

Great Eastern; Kuala Lumpur; On-site; MYR 70,000 - 95,000; Full time

Job summary

A leading insurance company in Kuala Lumpur is seeking a skilled individual for a supervisory role in business processing. This position entails managing daily operations, ensuring regulatory compliance, and providing support to junior staff. Candidates should possess a degree and at least five years of experience in Group Insurance administration. Strong analytical skills, time management, and proficiency in Microsoft Excel are essential. An ability to work independently and as a team player is valued. Join us to contribute to our committed insurance solutions.

Qualifications

• At least 5 years of relevant experience in Group Insurance administration/business processing.
• Experience in supervisory functions is an advantage.
• High level of integrity and accountability.

Responsibilities

• Perform daily business processing tasks and supervisory functions.
• Ensure timely issuance of policy contracts and invoices.
• Manage escalations and communications with policyholders.

Skills

Analytical skills

Time management

Proactiveness

Team player

Communication skills

Microsoft Excel proficiency

Education

Degree from recognized institutions

Tools

Microsoft Office applications

Job description

This position reports to Section Head, Business Processing (Group Insurance Operations), and the key role is to carry out the daily tasks of the business processing function, perform supervisory function and to innovate the business unit’s progression.

• Issuance of policy contracts and endorsements;
• Issuance of policy adjustment, member movement;
• Responsible for premiums computation and experience refund;
• Ensure tax invoices/endorsement schedules/medical cards are issued timely;
• Ensure the accuracy of records entries & proper documentation;
• Perform supervisory function and guidance to junior staff for service excellence;
• Participate in departmental projects and initiatives, with User Acceptance Testing prior to deployment of changes in system;
• Provide administrative support and perform ad-hoc tasks as assigned by Team Lead;
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks; and
• Highlight any potential concerns/risks and proactively shares best risk management practices.
• Manage escalations and communications with policyholders and intermediaries and third party administrators;
• Provide reviews and updates to SOP to incorporate changes from regulations and best practices;
• Understand the workflow and work with Section Head on identifying areas of improvement for operations efficiency;
• Degree from recognized institutions;
• Preferred at least 5 years relevant experience specializing in Group Insurance administration / business processing;
• Applicant along with experience in supervisory function will be an advantage;
• Good time management, good analytical skills, meticulous and pro‑activeness;
• A person who is task and results oriented, and a good team player;
• Mathematically inclined and with strong communication skills;
• Highly proficient in Microsoft Excel. The job requires significant data sorting and manipulation;
• Proficient in other Microsoft Office applications;
• People motivator who can innovate the business unit;
• Independent, able to perform under pressure and unsupervised;
• High level of integrity, takes accountability of work and good attitude over teamwork;
• Takes initiative to improve current state of things and is adaptable to embrace new changes.

How you succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Who we are

Founded in 1908, Great Eastern is a well‑established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of “AA-” by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly‑rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.