Logistics Representative

C.H. Robinson; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics firm in Malaysia is seeking a Logistics Representative to manage customer supply chain data within its Transportation Management System. The role involves ensuring efficient information flow, facilitating customer communication, and conducting system trainings. Ideal candidates should have a high school diploma and a minimum of two years’ experience in supply chain or logistics. Strong customer service and communication skills are essential. The role offers benefits like EPF contributions and health insurance, with an aim to foster a collaborative work environment.

Benefits

EPF contribution 15%

Group Health Insurance

Flexible Benefit (Dental treatment or Optical purchase)

Birthday Leave

Qualifications

• Minimum 2 years of experience in Supply Chain, Transportation, and/or Logistics.
• Minimum 1 year of experience with information systems troubleshooting.
• Ability to work flexible schedule and travel up to 5%.

Responsibilities

• Ensure transportation arrangements are made for shipments.
• Document and organize existing standard operating processes.
• Conduct systems trainings to external representatives.

Skills

Customer service skills

Data analysis

Communication skills

Teamwork

Education

High School Diploma and/or GED

Bachelor’s degree from accredited college or university

Tools

Microsoft Office Suite

Job description

C.H. Robinson is seeking a Logistics Representative to manage customer’s supply chain information and data within C.H. Robinson’s Transportation Management System. In this key position, you will act as an extension of the customer’s staff to ensure that all information flows properly and efficiently to ensure all transportation arrangements are made.

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.

Responsibilities

• Ensure Transportation arrangements are made for shipments by the following:
  • Monitoring customer load board and information flow in the Transportation Management System
  • Maintaining any team mailboxes
  • Performing relationship and knowledge‑based exception management to any pre‑defined processes
• Document and organize existing standard operating processes
• Learn multiple job functions within assigned team
• Facilitate customer calls and updates, identify when an outgoing call is needed to offer proactive answers
• Meet operational metrics
• Conduct C.H.Robinson systems trainings to external C.H.Robinson customer representatives
• Manage reconciliation of daily, weekly, monthly, and quarterly reports
• Make fact‑based suggestions on how customers can achieve their goals in utilizing C.H.Robinson by understanding C.H.Robinson’s value proposition
• Act as a resource and support for peers when needed
• Understand and utilize C.H.Robinson’s project‑based delivery model to find process improvements and cost savings within area of responsibility and/or team
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications

• High School Diploma and/or GED
• Minimum 2 years of experience in Supply Chain, Transportation, and/or Logistics
• Minimum 1 year of prior experience working with and troubleshooting information systems
• Ability to work flexible schedule on occasion, including overtime hours when requested
• Ability to travel up to 5% (domestic and/or international)
• Site Specific: Fluent in English and the primary language of the applicable region

Preferred Qualifications

• Bachelor’s degree from accredited college or university
• Excellent customer service skills
• Proficient in Microsoft Office Suite of programs
• Ability to present to a variety of audiences
• Strong written and verbal communication skills
• Ability to think critically, analyze data and solve problems quickly and accurately
• Ability to work in a team oriented and fast‑paced environment
• Ability to prioritize and handle a variety of tasks
• Continuous improvement mindset
• Ability to adapt to an ambiguous and changing environment
• Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization
• Values a diverse and inclusive work environment

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Benefits

• EPF contribution 15%
• Group Health Insurance
• Flexible Benefit (Dental treatment or Optical purchase)
• Birthday Leave