Logistics Operation Manager

Radiant Sun Logistics (M) Sdn Bhd; Kepala Batas; On-site; MYR 60,000 - 80,000; Full time

Job summary

A logistics company in Kepala Batas, Penang is seeking a professional to manage end-to-end sea and air freight operations. The ideal candidate will have over 5 years of experience in logistics, a degree in a relevant field, and strong leadership capabilities. Key responsibilities include managing warehouse operations, coordinating with stakeholders, and ensuring compliance with regulations. Excellent communication skills and multitasking abilities are essential for this high-volume role.

Qualifications

• Minimum 5 years of experience in sea freight, warehouse, and logistics operations.
• Strong understanding of shipping processes and customs regulations.
• Ability to work under pressure and meet tight deadlines.

Responsibilities

• Manage end-to-end sea and air freight operations.
• Oversee warehouse operations and inventory management.
• Coordinate with stakeholders for smooth logistics operations.
• Ensure compliance with customs and maritime laws.

Skills

Multilingual communication

Leadership

Problem-solving

Logistics management

Education

Diploma/Degree in Logistics, Supply Chain Management, Business Administration

Tools

Logistics systems

Tracking software

Microsoft Office applications

Job description

Responsibilities

Radiant Sun Logistics (M) Sdn Bhd – Kepala Batas, Penang

End-to-End Sea & Air Freight Operations

Ensure timely issuance and checking of BL, SI, DO, COO, packing lists, manifests, and customs documents.

Coordinate vessel schedules and ensure space/slot availability with shipping lines.

Ensure optimal coordination between sea freight, warehouse, and trucking teams to achieve smooth and efficient operations and KPI performance.

Reduce operational delays, minimize D&D, and improve container turnaround efficiency.

Warehouse & Inventory Management

Manage daily warehouse operations including receiving, storing, picking, stuffing, unstuffing, and loading.

Ensure proper cargo handling, inventory accuracy, labelling, and safety compliance.

Monitor stock levels, damage reports, and warehouse KPI performance.

Coordinate with warehouse supervisors and ensure manpower planning for peak operations.

Tracking, Monitoring & Operational Visibility

Oversee shipment tracking systems to ensure real-time updates from port to warehouse to final delivery.

Ensure customers and internal teams receive accurate and timely movement updates.

Monitor container movements, ETD/ETA changes, port congestion, and potential delays.

Stakeholder & Partner Coordination

Liaise closely with shipping lines, port authorities, customs, transporters, and warehouse partners.

Handle negotiation for freight rates, free time, container availability, and service commitments.

Resolve operational issues such as demurrage, detention, port delays, or documentation discrepancies.

Compliance, SOPs & Quality Control

Ensure full compliance with customs regulations, port rules, maritime laws, and dangerous goods procedures.

Implement and maintain Standard Operating Procedures (SOPs) for sea freight, warehouse, and delivery operations.

Conduct regular audits to ensure accuracy and compliance across all operational touchpoints.

Lead and mentor teams across sea freight, customer service, warehouse, and documentation departments.

Conduct performance reviews, training, and coaching to build a high-performing operations team.

Create a culture of accountability, teamwork, and continuous improvement.

Cost Control & Operational Efficiency

Monitor operational costs including warehouse charges, transport cost, D&D, freight rates, and handling costs.

Implement cost-saving strategies without compromising service quality.

Analyze KPIs such as on-time delivery, warehouse productivity, shipment accuracy, container turnaround times, etc.

Customer Support & Problem Resolution

Provide timely and professional updates to clients regarding shipment status, changes, and delays.

Assist with escalated issues related to cargo loss, delays, damage, or documentation.

Work with sales to support pricing, customer onboarding, and service expectations.

Qualifications

Diploma/Degree in Logistics, Supply Chain Management, Business Administration, or related field.

5 years and above of working experience in sea freight, warehouse, and end-to-end logistics operations.

Strong understanding of shipping processes, customs regulations, warehouse management, and INCOTERMS.

Mandatory: Ability to speak and communicate in multiple languages to liaise with China-based warehouses, suppliers, shipping lines, and agents.

Excellent leadership, communication, problem-solving, and decision-making skills.

Strong organisational skills with the ability to handle high-volume operations and multitask effectively.

Proficient in logistics systems, tracking software, and Microsoft Office applications.

Ability to work under pressure and meet tight operational deadlines.

Extensive experience in overseas ocean freight and inbound transportation within Malaysia.

Very familiar with the rules and procedures of transportation company operations.

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