Logistic Coordinator (Tanjung Pelepas)

Alpha Manpower Pte Ltd; Gelang Patah; On-site; MYR 200,000 - 250,000; Full time

Job summary

A logistics service provider in Gelang Patah is seeking a Customer Service Executive with at least 2 years of experience in logistics. The role involves managing client inquiries, overseeing shipments, and coordinating logistics processes while maintaining strong client relationships. Candidates must possess a minimum of a Secondary/SPM/'O' Level certification and proficiency in Mandarin. The position offers benefits such as annual leave, health insurance, and employee discounts.

Benefits

Annual Leave

EPF

Health Insurance

Medical Leave

SOCSO

Compassionate Leave

Company Activities

Employee Discount on company products/services

Qualifications

• Minimum 2 years of relevant experience in customer service in logistics.
• Proficiency in customer service and logistics principles.
• Familiarity with Tanjung Pelepas operations and procedures.

Responsibilities

• Serve as the primary contact for clients, addressing inquiries.
• Coordinate end-to-end logistics processes, ensuring compliance.
• Maintain accurate records of customer interactions and logistics.

Skills

Customer service principles

Logistics coordination

Effective communication

Problem-solving

Client relationship management

Mandarin proficiency

Education

Secondary/SPM/'O' Level certification

Job description

Requirement

• Possess a Secondary/SPM/'O' Level certification as a minimum educational qualification.
• Demonstrate a minimum of 2 years of relevant experience in customer service within the logistics industry.
• Exhibit proficiency in customer service principles and practices, with a focus on exceeding client expectations.
• Possess strong logistics coordination skills, including experience in managing shipments and resolving logistical challenges.
• Demonstrate effective communication skills, both written and verbal, to interact professionally with clients and internal teams.
• Exhibit problem-solving abilities to address customer inquiries and resolve issues efficiently and effectively.
• Possess familiarity with Tanjung Pelepas operations and logistics procedures.
• Demonstrate strong client relationship management skills, with a focus on building and maintaining positive client relationships.
• Possess experience in preparing and managing logistics documentation accurately and efficiently.
• Ability to work onsite at the designated location.
• Able to converse in Mandarin.

Responsibility

• Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing timely updates on their shipments and logistics operations within Tanjung Pelepas.
• Coordinate and manage the end-to-end logistics process, including shipment booking, documentation, customs clearance, and delivery, ensuring compliance with Tanjung Pelepas port regulations and company procedures.
• Maintain accurate and up-to-date records of all customer interactions, logistics activities, and shipment details in the company's database, ensuring data integrity and accessibility.
• Proactively identify and resolve potential logistics challenges, such as shipment delays, customs issues, or transportation disruptions, implementing effective solutions to minimize impact on clients' operations.
• Collaborate with internal teams, including operations, sales, and finance, to ensure seamless execution of logistics services and alignment with client expectations.
• Prepare and distribute regular reports on key performance indicators (KPIs) related to customer service and logistics operations, providing insights to management for continuous improvement.
• Develop and maintain strong relationships with clients, understanding their unique needs and providing tailored logistics solutions to enhance their business performance in the Tanjung Pelepas region.
• 5 days alternate Saturday work week.

Benefits

• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO
• Compassionate Leave
• Company Activities
• Employee Discount on company products/services