LiveChat - Customer Service Representative

S Techspire Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading payment solutions company in Kuala Lumpur is seeking a Customer Service Representative to connect customers with essential products and services. In this full-time, office-based role, you will manage customer inquiries, provide product support, and enhance customer satisfaction. Ideal candidates will be proficient in Mandarin and possess strong communication skills. We offer competitive salaries, generous leave entitlements, and opportunities for personal development in a positive work environment.

Benefits

EPF, SOSCO, Income Tax covered

Generous annual leave and sick leave entitlements

Opportunities for career development and ongoing training

Team bonding activities and social events

Qualifications

• 1 year of experience in finance, fintech, or internet-related industries preferred.
• Ability to listen actively and respond to customer needs.
• Strong problem-solving and decision-making skills.

Responsibilities

• Respond to inbound customer calls, emails, and messages.
• Address customer inquiries and complaints with empathy.
• Provide product information to assist customer decisions.
• Document customer interactions and follow up as needed.
• Identify opportunities for improving customer satisfaction.

Skills

Proficiency in Mandarin

Basic proficiency in English

Communication skills

Problem-solving skills

Job description

LiveChat - Customer Service Representative

As a Customer Service Representative - LiveChat (Payment Gateway 支付), you will be connecting our customers to the products and services they need. In this full-time, office-based role in Kuala Lumpur City Centre, you will be responsible for providing customer service and support to ensure our customers have a positive experience with our brand.

What you’ll be doing

Responding to inbound customer calls, emails and messages in a timely and efficient manner.

Addressing customer inquiries, feedback and complaints with empathy, professionalism and a solutions-focused approach.

Providing product information and assistance to help customers make informed decisions.

Documenting customer interactions and following up as needed.

Identifying opportunities to improve customer satisfaction and suggesting process improvements.

Maintaining up-to-date knowledge of our products, services, policies and procedures.

What we’re looking for

Proficiency in Mandarin and basic proficiency in English, both written and verbal. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Candidates with 1 year of experience in finance, fintech, or internet-related industries are preferred.

Excellent communication and interpersonal skills, with the ability to listen actively and respond to customer needs.

Strong problem‑solving and decision‑making skills, with the ability to think on your feet.

A friendly, patient and a genuine passion for delivering outstanding customer experiences.

What we offer

We are committed to creating a positive and inclusive work environment where our employees can thrive. In addition to a competitive salary, we offer a range of benefits including:

• EPF, SOSCO, Income Tax covered
• Generous annual leave and sick leave entitlements
• Opportunities for career development and ongoing training
• Team bonding activities and social events

About us

We are a leading innovative payment solution to businesses and consumers. Our mission is to make financial transactions seamless, secure and accessible for all. With a dynamic and collaborative team, we are constantly exploring new ways to enhance the customer experience and drive financial inclusion in the communities we serve.

If you’re excited to be part of our journey, apply now and let’s connect!