Live Host

Elite Transform Team; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prominent hospitality service provider in Johor Bahru is seeking a dedicated Live Host to join their team. In this dynamic role, you will be the face of the company, providing exemplary customer service and ensuring a memorable experience for guests. The ideal candidate will have experience in customer-facing roles and possess excellent communication skills. This full-time position offers competitive pay and comprehensive benefits, alongside opportunities for growth in a collaborative work environment.

Benefits

Competitive salary and performance-based bonuses

Comprehensive medical and insurance coverage

Opportunities for career advancement

Flexible working arrangements

Dynamic company culture

Qualifications

• Experience in a customer-facing role in hospitality or tourism.
• Ability to engage with diverse guests and provide excellent service.
• Positive attitude and service orientation.

Responsibilities

• Greet and welcome guests warmly.
• Assist guests with check-in and check-out.
• Provide information about services and facilities.
• Coordinate with departments for seamless guest experiences.
• Resolve guest complaints professionally.
• Maintain a clean work environment.
• Follow company policies and procedures.

Skills

Customer service experience

Communication skills

Problem-solving abilities

English proficiency

Bahasa Malaysia proficiency

Team collaboration

Job description

We are seeking a talented Live Host to join our dynamic team at ELITE TRANSFORM CONSULTING PLT'. As a Live Host, you will be the face of our company, responsible for providing exceptional customer service and creating an engaging and memorable experience for our guests. This is a full-time position based in Johor Bahru, Johor.

What you'll be doing

• Greeting and welcoming guests with a warm and friendly demeanor
• Assisting guests with check-in and check-out procedures
• Answering inquiries and providing information about the company's services and facilities
• Coordinating with other departments to ensure a seamless guest experience
• Resolving any guest complaints or concerns in a professional and timely manner
• Maintaining a clean and organised work environment
• Adhering to all company policies and procedures

What we're looking for

• Previous experience in a customer-facing role within the hospitality or tourism industry
• Excellent communication and interpersonal skills, with the ability to engage with guests from diverse backgrounds
• Strong problem-solving and decision-making abilities
• Proficiency in English and Bahasa Malaysia
• A positive, friendly, and service-oriented attitude
• Flexible and adaptable to work in a fast-paced environment
• Ability to work in a team and collaborate with colleagues

What we offer

• Competitive salary and performance-based bonuses
• Comprehensive medical and insurance coverage
• Opportunities for career advancement and professional development
• Work-life balance initiatives, such as flexible working arrangements
• A dynamic and collaborative company culture

About us

ELITE TRANSFORM CONSULTING PLT' is a leading provider of hospitality and tourism services in the region. Our mission is to deliver exceptional experiences that exceed the expectations of our guests. With a team of dedicated professionals and a commitment to excellence, we strive to be the preferred destination for our clients.