Live Commerce Operations Lead

Hello Mala Sdn. Bhd.; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading live stream management company in Kuala Lumpur seeks a candidate to manage live stream planning, host performance, platform operations, and data optimization for TikTok and Shopee. Responsibilities include coordinating live room setups, monitoring KPIs, and preparing detailed performance reports. Ideal candidates should have strong organizational and communication skills, along with a focus on quality control and brand alignment during live sessions.

Responsibilities

• Plan and manage live stream schedules for TikTok Live and Shopee Live.
• Oversee and manage hosts' performance and provide coaching.
• Operate and manage live platform back-end systems.
• Monitor real-time KPIs during live sessions and analyze data.
• Prepare performance reports and evaluate host performance.
• Coordinate setup of live room equipment and troubleshoot issues.
• Work with e-commerce team on promotional campaigns.
• Liaise with various teams to ensure live broadcast readiness.
• Ensure live content aligns with brand guidelines.

Job description

A leading live stream management company in Kuala Lumpur seeks a candidate to manage live stream planning, host performance, platform operations, and data optimization for TikTok and Shopee. Responsibilities include coordinating live room setups, monitoring KPIs, and preparing detailed performance reports. Ideal candidates should have strong organizational and communication skills, along with a focus on quality control and brand alignment during live sessions.