Live Chat Support Executive (Customer Service)

SRG Asia Pacific; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer experience firm in Kuala Lumpur is seeking a Live Chat Support Executive to assist customers through live chat and digital platforms. The ideal candidate should possess good communication skills in Bahasa Malaysia and English, and be able to multitask effectively. This role offers competitive salary, career growth opportunities, and a supportive work environment. Fresh graduates are welcomed to apply for this non-voice position located conveniently in Bangsar.

Benefits

Competitive salary & allowances

Paid training provided

Career growth & internal progression

Supportive and friendly work environment

Qualifications

• Minimum education of SPM/Diploma/Degree.
• Good written communication skills in both Bahasa Malaysia and English.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle customer enquiries via live chat and digital channels.
• Provide accurate information and resolve customer issues efficiently.
• Manage multiple chat conversations simultaneously.

Skills

Good written communication skills in Bahasa Malaysia

Good written communication skills in English

Basic computer and typing skills

Ability to multitask

Education

Minimum SPM / Diploma / Degree

Job description

Live Chat Support Executive (Customer Service)

Live Chat Support Executive (Customer Service)

📍 Bangsar, Kuala Lumpur
💬 Non-Voice | Chat-Based Support

We are looking for Live Chat Support Executives to join our customer experience team. This role focuses on assisting customers through live chat and digital platforms, ensuring fast, accurate, and friendly responses.

Key Responsibilities

• Handle customer enquiries via live chat and digital channels
• Provide accurate information and resolve customer issues efficiently
• Manage multiple chat conversations simultaneously
• Escalate complex cases to relevant teams when required
• Update customer interaction details in the system
• Maintain service quality, response time & customer satisfaction

Requirements

• Minimum SPM / Diploma / Degree
• Good written communication skills in Bahasa Malaysia and English
• English proficiency is an added advantage
• Able to multitask and work in a fast-paced environment
• Basic computer and typing skills
• Fresh graduates are welcome
• Prior live chat / customer service experience is a plus

Why Join Us

✨ Competitive salary & allowances
✨ Paid training provided
✨ Non-voice role (no calls)
✨ Career growth & internal progression
✨ Supportive and friendly work environment
✨ Convenient location – Bangsar (easy access via public transport)