Lead Technical Author — AI-Driven Documentation Strategy

Quantios; Seri Kembangan; On-site; MYR 110,000 - 150,000; Full time

Job summary

A leading software solution provider in Malaysia is seeking a seasoned Lead Technical Author. The successful candidate will spearhead documentation strategies and manage a team of technical authors. This role emphasizes the incorporation of AI into documentation practices, ensuring that high-quality, user-friendly content is consistently delivered. Ideal applicants will possess over 7 years of technical writing experience, with at least 2 years in a leadership role, along with expertise in content tooling such as Madcap Flare.

Qualifications

• 7+ years of experience in technical documentation, with 2+ years in a leadership role.
• Experience managing technical authoring functions in product-centric environments.
• Understanding of documentation usability and user-centered design principles.

Responsibilities

• Lead the investigation and implementation of next-gen technologies in technical authoring.
• Define and execute documentation strategy and standards.
• Manage and mentor a team of technical authors.

Skills

Leadership

Project management

Technical communication

AI technologies

Content tooling

Education

Bachelor’s or Master’s degree in Technical Communication or related field

Tools

Madcap Flare

DITA

HTML/CSS

Markdown

Job description

A leading software solution provider in Malaysia is seeking a seasoned Lead Technical Author. The successful candidate will spearhead documentation strategies and manage a team of technical authors. This role emphasizes the incorporation of AI into documentation practices, ensuring that high-quality, user-friendly content is consistently delivered. Ideal applicants will possess over 7 years of technical writing experience, with at least 2 years in a leadership role, along with expertise in content tooling such as Madcap Flare.