Lead Software Engineer (Observability)

Great Eastern; Kuala Lumpur; On-site; MYR 154,000 - 217,000; Full time

Job summary

A leading insurance provider in Kuala Lumpur is seeking an operations support specialist for its observability services. The role involves installing and configuring observability tools, providing troubleshooting support, and ensuring compliance with business and regulatory requirements. Ideal candidates will have experience with DynaTrace, SolarWinds, and Broadcom UIM, alongside a strong commitment to teamwork and integrity. This position offers a chance to work in a reputable company with a long history in the insurance industry.

Qualifications

• High level of integrity and good attitude towards teamwork.
• Takes initiative to improve current state of things.
• Champions core values in everyday tasks.

Responsibilities

• Provide operations support for Observability services.
• Install and configure observability components.
• Guide Level 1/2 observability troubleshooting support.

Skills

DynaTrace

SolarWinds

Broadcom UIM

Observability tools administration

Job description

Responsibilities

Provide operations support, implementation, support and communications for Observability services and infrastructure.

• Install, configure and upgrade observability components.
• Observability tools administration for service request, change and reconfiguration.
• Plan, broadcast and apply observability tools patch and hardening.
• Maintain observability configuration items and keep track on new or obsolete components.
• Join in various meetings that require the observability team involvement.
• Guide and provide Level 1/2 observability troubleshooting support.
• Write and update documentation related to observability administration and configurations.
• Communicate to stakeholders the recommendation to ensure observability can detect and capture better and without critical problems in future.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies to understand the risk and better safeguard the company.
• Highlights any potential concerns/risk and proactively shares best risk management practices.

Tools & Experience

Experience in observability tools administration, infrastructure operations with any tools stated below:

• DynaTrace
• SolarWinds
• Broadcom UIM

Certifications

• Observability tools knowledge (above)
• Information Technology Infrastructure Library (ITIL)

Qualifications

• High level of integrity, takes accountability of work and good attitude toward teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.
• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Company Overview

Founded in 1908, Great Eastern is a well‑established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, Great Eastern provides insurance solutions through tied agency, bancassurance, and financial advisory channels. The Group also operates in Indonesia and Brunei and holds strong financial ratings from major agencies.