Lead Customer Deal Desk Specialist

Oracle; Kuala Lumpur; On-site; MYR 50,000 - 80,000; Full time

Job summary

A global technology firm in Kuala Lumpur is seeking a Deal Specialist to create and manage contract documentation. The ideal candidate will ensure compliance with guidelines and risk mitigation while collaborating across multiple teams. Responsibilities include drafting complex contracts, advising Sales on approvals, and maintaining detailed knowledge of contract processes. A successful candidate should have strong organizational and communication skills, along with 2-10 years of relevant experience in contracts management.

Qualifications

• 2-10 years of relevant business experience in contracts management.
• Experience in drafting contractual documents.
• Ability to work independently with minimal supervision.

Responsibilities

• Draft and validate complex contracts for the Oracle line of business.
• Ensure compliance with Oracle guidelines and risk mitigation.
• Project manage deals by collaborating with various teams.

Skills

Organizational skills

Communication skills

Change agility

Collaboration

Attention to detail

Education

BA/BS degree

Business Management or Finance Certification

Tools

MS Office

Oracle Application Software

Job description

Location

Level 17, 18 & 23 The Gardens North Tower, Mid Valley City, Lingkaran Syed Putra, Kuala Lumpur, WP KUALA LUMPUR 59200, MY

Overview

Oracle is a Fortune 100 company best known for its database software, the world’s largest database management company with US$100M in sales and 4,500 end users in 55 countries.

Our Mission

To provide a predictable, scalable, high quality contracts service, by understanding customer intent and aligning Oracle teams in order to ensure compliant execution.

Our Values (AWARE)

• Be Agile
• Willing to Challenge the Status Quo
• Be Accountable
• Respond with Sense of Urgency
• Engage to Build Trust

Job Description

• The incumbent Deal Specialist creates, validates and processes contract documentation using Oracle’s standard document templates, a set of contract options and in accordance with Oracle’s policies and business approvals, in response to requests received from Sales.
• The incumbent Deal Specialist follows defined engagement guidelines to liaise with other Deal Management teams, Finance, Legal, and other groups across Oracle to ensure policy compliance and mitigate corporate risk.
• The incumbent Deal Specialist may work in a multicultural environment and cover multiple countries and/or lines of business. The work is fast paced and seasonal in nature, corresponding with Oracle’s quarterly and annual fiscal cycles.

Responsibilities

• Draft complex / nonstandard contracts or agreements for assigned Oracle line of business, country, by utilizing approved standard and non‑standard options to address all contract variations requested by Sales.
• Validate & ensure prepared documents are in compliance with Oracle guidelines and policies (including Oracle’s business practices, pricing, licensing and revenue recognition principles) to mitigate Oracle’s risk.
• Project manage deals by collaborating and bringing all teams such as Finance, Legal, Compliance, Sales, DPOs etc on one single platform.
• Ensure all non‑standard contract terms have been appropriately approved by Oracle in accordance with the relevant Oracle Global Approval Matrix and reflect all negotiated commitments.
• Advise and assist Sales on what approvals are necessary for non‑standard / complex transactions.
• Support internal teams by interpreting terms already included in drafted documents as well as providing advice on non‑standard terms prior to the finalization of a document.
• When a Deal Manager is managing a deal, partner with the Deal Manager with a Customer‑Centric approach to ensure that stakeholder expectations and deliverables are met. When a deal is not being managed by a Deal Manager, act as the primary contact for the contracting process for internal business partners.
• Maintain knowledge of contract processes, systems, tools and applications.
• Customer‑Centric – Identify/anticipate problems and initiate actions to ensure Customer requirements are delivered efficiently.
• Other responsibilities may be deemed appropriate by Oracle management.

Desired Competencies

• Change Agility – Adapt to change by showing willingness to adjust to the changing environment.
• Accept change – Embrace policy, process and organizational structure changes.
• Demonstrate resilience in times of change or uncertainty.
• Collaboration – Ability to build networks and rapport with diverse groups; Collaborates cross‑functionally to deliver on shared objectives.
• Communicating for Impact – Gain mutual understanding and create a win‑win outcome with sales and other stakeholders; Maintains professionalism in the face of difficult conversations or emails.
• Competitive Edge – Demonstrate understanding of customers’ needs and how to meet them; Takes proactive steps to make improvements in efficiency, effectiveness and productivity.
• Leadership – Lead by example, personally modeling positive values, behavior and work practices; Project confidence, expertise and authority.
• Mastering Complexity – Handles requests with clear understanding of policy, guidelines and makes appropriate decisions; Gathers data and understands root cause of the issue while working towards resolution.
• Performance Drive and Execution – Understands what level of performance is expected and how to get support if required; Perseverance towards delivery and takes personal accountability for own performance.

Experience & Qualifications

• Worked independently within defined policies and procedures with minimum or no supervision.
• Outstanding organizational skills and attention to detail.
• Working effectively under time‑critical deadlines.
• Excellent written, verbal, interpersonal, and analytical communication skills.
• Proficient in MS Office.
• BA/BS degree; Business Management / Finance Certification or equivalent certificate (legal certification would be an added advantage).
• Experience in drafting contractual documents.
• 2-10 years relevant business experience (preferably contracts management and drafting experience).
• Experience with Oracle’s application software.

Career Level – IC2