LaaS Operations & Growth Lead

foodpanda; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

A leading delivery service provider in Kuala Lumpur is seeking a Manager of Logistics-as-a-Service to enhance strategic operations across multiple regions. This role involves driving delivery performance, managing KPIs, and coordinating cross-functional teams to support merchants. The ideal candidate has over 5 years of experience in logistics or delivery services, exceptional leadership, and strong analytical skills. Join a dynamic team to tackle complex operational challenges and contribute to growth in a fast-paced environment.

Benefits

Dynamic working environment

Growth opportunities

Regular team events

Qualifications

• 5+ years of experience in operations or high growth start-up in logistics or delivery.
• Strong leadership and communication skills, and ability to work independently.
• Proactive and capable of leading projects independently.

Responsibilities

• Drive delivery performance and ensure service levels meet SLAs.
• Partner with teams to build features and tools for merchant needs.
• Own KPI dashboards and performance reviews for regional operations.

Skills

Leadership

Analytical skills

Communication skills

Process-oriented

Data-driven

Education

Bachelor’s or Master’s degree in STEM

Tools

SQL

Job description

A leading delivery service provider in Kuala Lumpur is seeking a Manager of Logistics-as-a-Service to enhance strategic operations across multiple regions. This role involves driving delivery performance, managing KPIs, and coordinating cross-functional teams to support merchants. The ideal candidate has over 5 years of experience in logistics or delivery services, exceptional leadership, and strong analytical skills. Join a dynamic team to tackle complex operational challenges and contribute to growth in a fast-paced environment.