Knowledge Base Architect & Content Strategist

EBC Tech; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A tech company in Kuala Lumpur seeks a skilled content creator to develop and manage various technical documents and multimedia content. The role demands proven technical writing skills, experience in content management systems, and strong analytical abilities. Candidates with fintech experience will have an advantage. Responsibilities include collaborating with internal teams to ensure alignment with business goals and optimizing content for better performance.

Qualifications

• Proven ability to write clear, concise, and accurate technical documentation.
• Experience with knowledge management software and diagramming tools.
• Ability to interpret data and user feedback for content improvements.

Responsibilities

• Develop, write, edit, and publish articles, tutorials, and videos.
• Identify knowledge gaps and optimize content for SEO.
• Work with teams to ensure consistency and align content with business goals.

Skills

Technical Writing

Analytical Skills

Collaboration & Communication

Tools

Zendesk Guide

Salesforce Knowledge

Lucidchart

Visio

Job description

A tech company in Kuala Lumpur seeks a skilled content creator to develop and manage various technical documents and multimedia content. The role demands proven technical writing skills, experience in content management systems, and strong analytical abilities. Candidates with fintech experience will have an advantage. Responsibilities include collaborating with internal teams to ensure alignment with business goals and optimizing content for better performance.