Key Account Manager

RS Components; Penang; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading industrial solutions company is looking for an experienced Account Manager in Penang, Malaysia. The role involves driving sales growth through long-term customer relationships and strategic contracts, while understanding customer needs and delivering tailored solutions. Candidates should have over 3 years of experience in account management or business development within industrial sectors, alongside strong negotiation and communication skills. Proficiency in SAP and Microsoft tools is essential. A dynamic team environment awaits those who are results-driven and proactive.

Qualifications

• 3+ years in Account Management or Strategic Business Development, preferably in industrial/MRO/electronics.
• Proven ability to exceed KPIs and work under pressure.
• Results-driven with financial/business awareness.

Responsibilities

• Proactively visit target customers for new business opportunities and upselling.
• Drive sales growth via long-term relationships and strategic contracts.
• Maintain accurate CRM and sales data for analysis.

Skills

Account Management

Strategic Business Development

Strong negotiation skills

Communication skills

Interpersonal skills

Analytical skills

Tools

SAP

Microsoft tools

Job description

Key Responsibilities

• Use RS value proposition to differentiate from competitors.
• Proactively visit target customers for new business opportunities and upselling.
• Drive sales growth via long‑term relationships, strategic contracts, and value‑added services.
• Identify customer needs and collaborate with internal teams for integrated solutions.
• Maintain accurate CRM and sales data for trend analysis and campaign effectiveness.
• Analyze financial/customer data to ensure compliance and profitability.
• Liaise across functions to enhance customer satisfaction (e.g., NPS improvement).
• Participate in training, marketing campaigns, and continuous improvement projects.
• Comply with company policies and complete ad‑hoc tasks as assigned.

How I make a difference in this role

You make a difference by understanding customer needs, delivering tailored solutions, and ensuring exceptional service to achieve sales targets and strengthen loyalty.

Candidate Requirements

• 3+ years in Account Management or Strategic Business Development, preferably in industrial/MRO/electronics.
• Proven ability to exceed KPIs, work under pressure, and take initiative.
• Strong negotiation, communication, and interpersonal skills.
• Understanding of procurement strategies and ability to articulate value solutions.
• Results‑driven with financial/business awareness and analytical skills.
• Proficient in SAP and Microsoft tools.

About RS Group

Across the industrial design, manufacturing and maintenance worlds, we’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses.

We provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer’s challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience.

We are one team. We deliver brilliantly. We do the right thing. We make every day better.

These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people.

Together, we can make great things happen. Aim for amazing and beyond.

You’re joining a smart, driven team united by a mission to solve. This is the place where you can use your experience to create positive change. To challenge. To innovate.

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