JUNIOR QA ENGINEER

Ferco Seating Systems; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A manufacturing company in Selangor, Malaysia, is seeking an experienced professional to manage quality control activities and handle customer complaints. The ideal candidate will possess a Bachelor’s degree or diploma in a related field and have at least 3 years of relevant experience. Strong communication skills and the ability to work under pressure are essential. This role involves preparing reports, coordinating with various departments, and ensuring alignment with company objectives.

Qualifications

• Minimum 3 years experience in a similar function.
• Experience investigating and responding to customer complaints.
• Proven ability to organize a complex workload.

Responsibilities

• Align with the company’s Vision, Mission, and Guiding Principles.
• Monitor quality control activities as per the quality plan.
• Prepare monthly summary reports for management review.

Skills

Knowledge in QMS and EMS

Knowledge in QC tools

Strong communication skills

Ability to analyze complex issues

Ability to communicate effectively

Education

Bachelor Degree/Diploma in related field

Job description

Responsibilities

• To be aligned with the company’s Vision, Mission and Guiding Principle
• To work towards achieving the company’s KPIs and departmental KPI
• Arrange and monitoring quality control activities according to quality plan
• Coordinate with relevant department on rejected part
• To analyze and respond appropriately to product or service problems by clarifying the customer’s complaint
• Determining the cause of the problem, selecting and explaining the best solution to solve the problem
• Communicate and coordinate with relevant department for the arrangement of replacement goods manpower, transportation and etc.
• Recording details of complaints, comments, corrective actions and preventive actions
• Preparation of monthly summary reports for management review and approval

Qualifications

• Knowledge in QMS and EMS
• Knowledge in QC tools
• Experience of investigating and responding to customer complaints
• Ability to analyze complex customer complaint or feedback issues
• Ability to communicate effectively and sensitively
• Proven ability to ‘sell start’ and organize a complex workload and work to strict deadlines
• Strong communication skills, written and verbal
• Bachelor Degree/Diploma in related field
• Minimum 3 year experience in similar function