Junior Logistics & Customer Service Associate

ECX GLOBAL FORWARDING (M) Sdn Bhd; Plentong; On-site; MYR 20,000 - 100,000; Full time

Job summary

A logistics company is seeking a Junior Customer Service representative to manage customer inquiries, coordinate shipment progress, and handle documentation. The ideal candidate should hold a diploma and possess good communication and problem-solving skills. This role involves liaising with vendors and ensuring accurate invoicing. Candidates with up to 3 years of experience are preferred, but new graduates eager to learn are also welcome. The position is based in Johor Bahru.

Qualifications

• At least 1-3 years of relevant work experience is preferred.
• Open to candidates who are new to the workforce.

Responsibilities

• Liaise with customers on shipment requirements and handle inquiries.
• Coordinate with vendors and customers on shipment progress.
• Handle documentation and operation of seafreight and airfreight.

Skills

Good communication skills

Problem-solving skills

Education

Diploma in any relevant field

Job description

A logistics company is seeking a Junior Customer Service representative to manage customer inquiries, coordinate shipment progress, and handle documentation. The ideal candidate should hold a diploma and possess good communication and problem-solving skills. This role involves liaising with vendors and ensuring accurate invoicing. Candidates with up to 3 years of experience are preferred, but new graduates eager to learn are also welcome. The position is based in Johor Bahru.