Junior IT Consultant

TimesConsult; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading HR technology company is seeking a professional to manage and support their cloud-based payroll and HR system. The role requires analyzing customer workflows, maintaining system accuracy, and resolving issues. Candidates should possess a Diploma or Degree in IT and be comfortable communicating in English, Mandarin, and/or Cantonese. Open to fresh graduates and those with limited experience, this position offers a fully remote working mode after an initial training period onsite.

Qualifications

• Familiarity with coding or programming in any language is preferred.
• Must have strong communication skills in English and Mandarin/Cantonese.
• Open to fresh graduates or those with up to 2 years of experience.

Responsibilities

• Analyze customer’s HR Payroll workflow and policy.
• Maintain and adjust the HR Payroll system to meet requirements.
• Identify and resolve system issues for customers.
• Clarify customer questions and provide timely solutions.
• Collaborate with Business Development and Product teams.

Skills

Customer service orientation

Problem-solving skills

Communication skills

Education

Diploma or Degree in Computer Science/IT

Job description

Overview

The company, headquartered in Hong Kong since 2015, specializes in offering a cloud-based payroll and HR management system that helps businesses achieve digital transformation. It is compliant in Australia, Hong Kong, Taiwan, and Macau, making it a versatile solution for businesses operating in these regions. The platform offers full-covered HR management modules, has assisted over 400 firms in achieving digital transformation, and can be seamlessly integrated with other systems.

Working Mode

Fully work from home (1 month training onsite upon joining)

Permanent

Responsibilities

• To understand and analyze customer’s HR Payroll business workflow, payroll policy, payroll requirements etc.
• Maintain, support, and make necessary adjustment of the HR Payroll system to align with customer’s payroll policy and requirements, to ensure accuracy of payroll outcome.
• Actively identifies and investigates system issue, provide resolution and follow-up to customers.
• Resolves problems by clarifying the customer’s question/issue, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment and following up to ensure resolution.
• Work closely with the internal Business Development and Product teams to ensure customer satisfaction.

Qualifications

• Candidate must possess at least a Diploma or Degree in Computer Science/Information Technology or equivalent.
• Open for fresh graduate and those with 1-2 years of experience who is familiar in coding or programming in any programming languages.
• Keen to pursue a non-programming role.
• Required language(s): English, Mandarin and/or Cantonese. This role required to liaise with clients in Hong Kong and Australia.