Junior E-Commerce Operation & Service Executive

PHHP Marketing (M) Sdn Bhd; Kampung Baru Ulu Tiram; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading e-commerce company in Malaysia is seeking a Junior E-Commerce Operation & Service Executive to manage daily operations, including product listings and customer engagement through tools like ManyChat. The ideal candidate will have a diploma or degree in Digital Business or related fields, and 1-2 years of experience, preferably in health or consumer goods. Join a supportive team for hands-on experience and career growth opportunities.

Benefits

Hands-on exposure in e-commerce operations

Supportive team and learning environment

Career growth opportunities

Qualifications

• 1–2 years of experience in e-commerce operations, preferably in the health sector.
• Organized, detail-oriented, and able to work independently or as part of a team.
• A customer-centric mindset prioritizing satisfaction.

Responsibilities

• Manage daily e-commerce operations including product listings.
• Ensure product information and pricing are accurate.
• Design and manage ManyChat workflows for better engagement.

Skills

Customer service skills

Experience with ManyChat or similar tools

Knowledge of digital marketing principles

Familiarity with e-commerce platforms like Shopee and Lazada

Education

Diploma or Degree in Digital Business, Digital Marketing, or E-Commerce

Job description

Junior E-Commerce Operation & Service Executive

Manage daily e-commerce operations, including product listings and platform maintenance.

Ensure product information, pricing, and promotions are accurate and up to date.

Design and manage ManyChat workflows to improve customer engagement and response time.

Execute and monitor advertisement campaigns on e-commerce platforms (e.g. Shopee, Lazada).

Handle customer inquiries and after-sales support, ensuring timely issue resolution.

Monitor sales performance and inventory levels to support business growth.

Coordinate with internal teams and external partners to ensure smooth operations.

Foster customer relationships through proactive engagement and support.

Support other e-commerce–related tasks as assigned.

Job Requirements

• Diploma or Degree in Digital Business, Digital Marketing / E-Commerce, or related fields.
• 1–2 years of experience in e-commerce operations, preferably in the health or consumer goods sector.
• Familiar with e-commerce platforms such as Shopee and Lazada and knowledge of digital marketing principles.
• Experience with ManyChat or similar customer engagement tools is an advantage.
• Strong customer service skills, emphasizing responsiveness and problem resolution.
• A customer‑centric mindset that prioritizes the satisfaction and experience of customers.
• Organized, detail‑oriented, and able to work independently and as part of a team.

Why Join Us

• ✨ Hands‑on exposure in e-commerce operations and customer engagement
• ✨ Supportive team and learning environment
• ✨ Career growth opportunities in the e-commerce field

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