JUNIOR CUSTOMER SERVICE OFFICER

My Flex Health Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A growing customer service company is seeking candidates for customer service roles in Bukit Jalil, Kuala Lumpur. Responsibilities include handling inbound and outbound calls professionally, understanding customer needs, and resolving complaints efficiently. Candidates must communicate fluently in English and possess strong customer orientation. This position requires flexibility for rotational shifts and offers a supportive team environment with opportunities for career growth in customer service. Interested applicants should send their resumes for immediate review.

Qualifications

• Must communicate confidently with Australian clients.
• Proven track record of exceeding performance targets.
• Adaptive, patient, and empathetic to different personalities.

Responsibilities

• Handle all inbound and outbound calls from customers professionally.
• Listen actively to understand customer needs and provide help.
• Build trust and relationships through interactive communication.
• Resolve complaints efficiently and follow up on issues.
• Maintain detailed customer records in our system.

Skills

Fluent English (spoken)

Excellent phone handling

Active listening

Strong customer orientation

Outstanding communication skills

Ability to multi-task

Flexibility to work rotational shifts

Team environment

Tools

Sandwai software

Job description

Responsibilities

• Handle all inbound and outbound calls from customers with professionalism and empathy
• Listen actively to understand customer needs and provide accurate, helpful information
• Build trust and long-term relationships through thoughtful, interactive communication
• Resolve complaints efficiently: propose solutions, follow up, and make sure issues are fully addressed
• Maintain detailed customer records and update accounts in our system
• Follow company procedures, guidelines, and policies at all times
• Go above and beyond: take the extra mile to delight customers and exceed expectations

Requirements & Skills

• Fluent English (spoken) – Must communicate confidently with Australian clients
• Proven track record of exceeding performance targets / quotas
• Excellent phone handling and active listening skills
• Strong customer orientation: adaptive, patient, and empathetic to different personalities
• Outstanding communication skills (verbal & written)
• Ability to multi-task, prioritize, and manage time
• Flexibility to work rotational shifts, including weekends, public holidays & extra hours
• Willing to travel to Bukit Jalil office
• Able to work well in a team environment

Other Information

On‑the‑job training: we’ll teach you everything, including using our in‑house Sandwai software

Willing to learn and adapt Sandwai software and etc.

A supportive, growth‑oriented team environment. Opportunities to develop your career in customer service / BPO – Flexible / shift‑based work: ideal for someone ready to commit and grow.

How to Apply

Send your resume to *******@myflexhealth.com with the subject line “CSR – Bukit Jalil.” We review applications daily, and shortlisted candidates will be contacted for a first‑round interview within 48 hours.