Junior Client Funding Officer

XS; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A fast-growing financial broker in Kuala Lumpur is seeking a dynamic Client Funding Officer to join their team. The successful candidate will manage client withdrawals and deposits, resolve payment errors, and implement Know Your Client (KYC) procedures. Applicants should have a university degree in economics, finance, or a related field, along with previous experience and fluency in English. The role offers a supportive work environment, competitive remuneration, and opportunities for personal growth.

Benefits

Competitive Remuneration

Annual Leave: Up to 21 Days

Medical Insurance

Bonuses for competition

Qualifications

• Fluent in English – written and verbal. Additional language is a plus.
• Previous experience in a similar role is required.
• Able to work in a high-pressure environment with tight deadlines.

Responsibilities

• Process and monitor client withdrawals and deposits.
• Resolve payment system errors and ensure active payment gateways.
• Implement Know Your Client (KYC) procedures for clients.

Skills

Fluency in English

Knowledge of Microsoft Office Excel

Strong organizational skills

Ability to work under pressure

Education

University degree in economics/finance/business or related field

Job description

XS is a licensed fast-growing Multi-Asset CFD Broker, looking to hire a dynamic Client Funding Officer - Malaysia to join our team of experts!

XS has received numerous awards such as the “Best Multi-Asset Broker” from the Forex Traders Summit Dubai 2023, the “Global Broker of the Year” and the “Best Multi-Asset Broker in Asia” from the Traders Fair Awards in Vietnam 2023.

At XS, we're dedicated to maintaining a positive, supportive, and friendly work environment as we build a solid team of high-level professionals. Join us in shaping the future of XS and unlock your potential in an environment that values diversity, growth, and excellence.

Responsibilities

• Assisting with client withdrawals based on the Company’s thresholds
• Assisting with the processing and monitoring of deposit failures and resolving any PSP errors
• Assisting with the processing of payments through online banking systems of Banks and PSPs and ensuring that Payment Gateways are active and working properly
• Follow client’s funding requests in accordance with the Company's policies and procedures
• Assisting the Head of the Department with overviewing, checking, and executing client’s deposits into the Company's relevant systems and platforms
• Assisting with the reconciliation of payment transactions
• Assisting with the effective implementation of Know your Client (KYC) procedure to all potential and existing Clients as may be required from time to time
• Assisting the Head of the Department in collecting the required information for the preparation of various regulatory reports related to the payments department
• Assisting the Head of the Department in resolving internal and external queries in a timely and professional manner
• Identifying and enhancing internal procedures, systems, and controls
• Communicating with other internal departments
• Taking initiative and communicating clearly to meet the department’s goals

Requirements

• University degree in economics/finance/business or in a related field (preferable but not a must)
• Previous experience in a similar role is a must
• Fluent in English – written and verbal (additional language will be a plus)
• Computer literate – very good knowledge of Microsoft Office Excel and Word
• Able to work in a high-pressure environment and on tight deadlines
• Excellent organizational skills

Our offer

• Competitive Remuneration
• Work within a global and fast-growing organization
• Friendly, supportive, positive, and professional team of experts
• Multicultural and diverse environment
• Full-time employment
• Annual Leave: 17 Days (1st year), 19 Days (After 1 year), 21 Days (After 2 years).
• Competition Bonuses
• Medical Insurance

Follow us on social media

• LinkedIn: https://www.linkedin.com/company/xscomglobal
• Facebook: https://www.facebook.com/xscomglobal
• Instagram: https://instagram.com/xscomglobal

If you have a passion for Funding, and are eager to contribute to a dynamic team, don't hesitate to apply today! We're excited to review your application.

XS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note: We wish to thank all applicants for their interest, however, due to the high number of applications, only shortlisted candidates will be contacted.