IT Technician

NCS Solutions; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A tech solutions company based in Malaysia is seeking a candidate for a technical support role. Responsibilities include installing, configuring, and maintaining hardware and software, alongside troubleshooting various technical issues. Ideal applicants should hold a diploma in Information Technology and possess troubleshooting skills. Fresh graduates are encouraged to apply. Proficiency in Mandarin is a plus, contributing to an inclusive support environment.

Qualifications

• Diploma in Information Technology or a related field.
• Fresh graduates are welcome to apply.
• Ability to speak Mandarin is an advantage.
• Skilled in hardware and software troubleshooting.
• Independent and problem-solving mindset.

Responsibilities

• Install, configure, and maintain hardware and software.
• Troubleshoot and resolve technical issues.
• Ensure issues are logged and resolved within SLA.
• Maintain inventory of hardware and software.

Skills

Hardware troubleshooting

Software troubleshooting

Problem-solving

Mandarin speaking

Education

Diploma in Information Technology or related field

Job description

Responsibilities

Install, configure, and maintain hardware, operating systems, peripherals, and software across user workstations and servers.

Troubleshoot and resolve technical issues—hardware failures, network connectivity, application performance issues.

Ensure all issues logged in the ticketing system are resolved within the SLA and expectations.

Maintain inventory of hardware and software, and ensure documentation is accurate and up to date.

Provide end‑user support via in‑person or ticketing systems; elevate issues as required.

Compliance with required IT policies and procedures.

Requirements

• Diploma in Information Technology or a related field.
• Fresh graduates are welcome to apply.
• Being able to speak Mandarin is an added advantage.
• Skilled in hardware and software troubleshooting.
• Risk‑averse, independent, and problem‑solving.