IT Technical Support

HPE Solutions; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT services provider is seeking an IT Technical Support for Petaling Jaya and Kuala Lumpur. Responsibilities include onsite and remote troubleshooting of software applications, ticket handling, and providing security support. Candidates should have a Diploma in Information Technology and preferably three years of technical support experience. Willingness to work overtime and the ability to manage time effectively with clients are essential. Good performance can lead to a permanent position.

Qualifications

• 3 years IT technical support experience preferred.
• Good performance may lead to permanent position.
• Willing to work overtime as needed.

Responsibilities

• Provide onsite and remote troubleshooting for software applications.
• Handle technical issues and escalate tickets as necessary.
• Support walk-in customers and provide security assistance.

Skills

IT Technical Onsite troubleshooting

Remote troubleshooting

Ticket handling

Microsoft cloud support

Network support

Education

Diploma in Information Technology

Job description

IT Technical Support in Petaling Jaya and Kuala Lumpur.

• IT Technical Onsite troubleshooting on Software applications up to Windows OS.
• IT Technical Remote troubleshooting on Software applications up to Windows OS.
• IT Technical Escalation and Handle ticket end-to-end.
• IT Technical support for walk-in customer.
• Microsoft cloud and office application access support.
• Security support for end user’s computer.
• Ad Hoc Network switches and Wireless network access support.
• Ad Hoc IT project, migration and outstation traveling (if any).

Background

• Diploma in Information Technology (IT) related.
• Prefer Three (3) year IT technical support experience (Hardware and Software).
• Good attendance and punctuality to work.
• Time management on appointment time given by client.
• With motorbike will in advantages.
• Willing to work overtime.
• Junior (1 to 2 years experience) are encourage to apply.
• Good performance will convert to permanent.
• Salary offer will depend past year(s) experience.