IT Systems & ERP Support Engineer

Grand Venture Technology; Johor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A technology firm in Johor is seeking an IT support professional to provide first-level assistance for Epicor ERP and maintain compliance with ISO 27001 standards. The ideal candidate will have a diploma or degree in IT/Computer Science, with at least 1 year of relevant experience and basic knowledge of SQL and scripting languages. Strong troubleshooting and communication skills are essential. This role involves documentation maintenance, network troubleshooting, and staff training, requiring proactivity and a willingness to learn new technologies.

Qualifications

• Minimum 1 year of relevant IT support experience preferred.
• Experience with Epicor or similar ERP systems is significant.
• Basic SQL knowledge and scripting experience required.
• Foundational understanding of networking principles needed.
• Familiarity with ISO 27001 or compliance frameworks is a plus.
• Strong attention to detail, especially in documentation.

Responsibilities

• Provide first-level support for Epicor ERP and internal applications.
• Assist in maintaining ISO 27001 compliance standards.
• Troubleshoot network connectivity and security protocols.
• Maintain IT documentation and develop automation scripts.
• Conduct training for staff on IT systems and cybersecurity.

Skills

Troubleshooting

Network security

Communication

Proactivity

Adaptability

Education

Diploma or Degree in Information Technology, Computer Science

Tools

Epicor ERP

Python

PowerShell

SQL

C#

PHP

Job description

A technology firm in Johor is seeking an IT support professional to provide first-level assistance for Epicor ERP and maintain compliance with ISO 27001 standards. The ideal candidate will have a diploma or degree in IT/Computer Science, with at least 1 year of relevant experience and basic knowledge of SQL and scripting languages. Strong troubleshooting and communication skills are essential. This role involves documentation maintenance, network troubleshooting, and staff training, requiring proactivity and a willingness to learn new technologies.