IT Support Specialist - Level 1 (24/7 Shift)

Q3 Aurelia; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT support provider in Malaysia is seeking a dedicated IT Support Specialist. The successful candidate will serve as the first line of technical support, providing assistance on IT applications and infrastructures. Responsibilities include diagnosing common IT issues, documenting incidents, and maintaining a professional customer-focused attitude. Ideal candidates should possess a certificate in Information Technology and have 1-3 years of relevant experience. This role offers growth opportunities in a dynamic environment.

Qualifications

• 1-3 years of IT support/helpdesk experience preferred.
• Familiarity with remote support tools and ticketing systems.
• Strong communication skills in English and Chinese preferred.

Responsibilities

• Serve as the first line of technical support for incoming requests.
• Proactively monitor system and application service alerts.
• Diagnose and identify common IT issues from error logs.
• Document all incidents, resolutions, and updates.

Skills

Problem-solving

Analytical skills

Communication skills

Multitasking

Technical aptitude

Education

Certificate in Information Technology or related field

Tools

Remote support tools

Ticketing systems

Job description

Serve as the first line of technical support for incoming requests.

Experience in supporting issues from IT applications and Infrastructures roles.

Proactive monitoring system and application service alerts before changing to errors state.

Abilities to diagnose and identify common IT issues from system and application errors logs.

Provide basic support for operating systems (Microsoft/Linux), Database (MSSQL), connectivity (Network), Web/API (.NET) errors and etc…

Guide users through step-by-step troubleshooting and solutions.

Escalate unresolved or complex issues to Level 2/3 support team in a timely manner.

Document all incidents, resolutions, and updates in the system.

Maintain a positive, professional, and customer-focused attitude at all times.

Requirements

• Certificate and above in Information Technology, Computer Science, or related field.
• 1–3 years of IT support/helpdesk experience preferred (fresh graduates with strong technical aptitude will be considered).
• Familiarity with remote support tools and ticketing systems is an advantage.
• Strong problem-solving, analytical, and communication skills.
• Ability to multitask and prioritize issues effectively.
• Customer-oriented with a willingness to learn and grow.
• Previous experience in a similar 24x7 shift IT support or Call Center role is a plus.
• Strong communication skills, with proficiency English and in Chinese language preferred.