IT Support Specialist

Comet; Penang; Hybrid; MYR 30,000 - 45,000; Full time

Job summary

A leading global technology firm in Penang is seeking an IT Support Specialist to provide technical support and helpdesk assistance. The ideal candidate should have a bachelor’s degree in a relevant field and 1-3 years of experience in customer support roles. Responsibilities include responding to inquiries, assisting with troubleshooting and maintaining helpdesk ticket systems. This position offers flexible working arrangements and various employee benefits.

Benefits

Flexible working options

Profit sharing

Comprehensive medical insurance

Allowances for meals and transport

Qualifications

• 1-3 years of experience in customer support or helpdesk roles.
• Strong problem-solving and critical thinking abilities.
• Excellent written and verbal communication skills.

Responsibilities

• Respond to customer inquiries via email, chat, or ticketing systems.
• Provide first-level technical support for hardware and software.
• Log, track, and manage helpdesk tickets.

Skills

Problem-solving skills

Communication skills

Technical support experience

IT troubleshooting principles

Education

Bachelor’s degree or equivalent in IT or related field

Tools

Ivanti or ServiceNow

Job description

To complement our team, we are looking for a customer- and teamoriented individual for the business area Group Functions at the Penang site as a

IT Support Specialist

For over 75 years, we have been following our curiosity. It drives us and has made Comet a leading Swiss technology company worldwide. Curiosity and the spirit of research have allowed us to become and remain innovative. For a better and sustainable world.

We develop and produce innovative high-tech components and systems based on X-ray and radio-frequency technology. Our developments make an important contribution to safer, more efficient and more sustainable production, mobility and communication.

In the Group Funtions, we support the market-oriented divisions with central services. We work together today on the solutions for tomorrow - in close cooperation with our customers and always with high quality standards.

What You Will Do

• Respond to customer inquiries via email, chat, or ticketing systems in a timely and professional manner.
• Provide first-level technical support and helpdesk assistance for hardware, software, and network issues.
• Log, track, and manage helpdesk tickets, ensuring accurate documentation and timely resolution. Assist users with password resets, software installations, account setup, and system access.
• Monitor system performance and notify IT or engineering teams of any irregularities or outages.
• Identify recurring helpdesk issues and work with IT or product teams to implement permanent fixes.
  
  

What You Bring

• Bachelor’s degree or equivalent experience in IT, Business, Communications, or related field.
• At least 1–3 years of experience in customer support, helpdesk, or technical support roles.
• Strong problem-solving and critical thinking skills. Excellent written and verbal communication skills. Experience with helpdesk ticketing systems (Ivanti or ServiceNow).
• Basic knowledge of hardware, software, networking, and IT troubleshooting principles.
• Ability to prioritize tasks and work independently or as part of a team. Strong organizational skills and attention to detail.
  
  

Take a Step Further With Us

• Work with international colleagues and grow as a team, be curious and continuous leaning to stay updated on the latest trends
• Shape the digital future of production, communication and mobility
• Enjoy our diverse educational and career opportunities
• Be empowered through balancing work and life
  
  

Why join us? Break new ground with us:

• Work on innovative solutions for global technical challenges
• Benefit from flexible working options and hybrid working
• Take part in Comet’s success through profit sharing
• Work with international colleagues and grow as a team
• Enjoy our diverse educational and career opportunities
• Access a wide range of benefits including allowances for meals, transport, tolls, mobile, and car loan interest
• Benefit from Flexi Benefits for health checks, dental and optical care, plus comprehensive medical insurance coverage
  
  

We are curious about you and look forward to receiving your complete online application and will be happy to answer any questions you may have.

For this vacancy, we only consider direct applications. Submissions from recruitment agencies will not be considered.

Comet Technologies Malaysia Sdn Bhd

PMT 761 Persiaran Cassia Selatan 3

Taman Perindustrian Batu Kawan

14110 Bandar Cassia

Penang, Malaysia

comet.tech/careers