IT Support Officer

EPS Malaysia; Johor; On-site; MYR 30,000 - 40,000; Full time

Job summary

A technology support company in Johor, Malaysia is looking for an IT Support Technician to provide technical support for hardware and software issues. The ideal candidate holds a Bachelor’s degree in Information Technology or Computer Science and has knowledge of operating systems and networking fundamentals. Responsibilities include troubleshooting, maintaining systems, managing user accounts, and training employees. This position offers an opportunity to work closely with IT teams and enhance your technical skills.

Qualifications

• Bachelor’s degree in a relevant field.
• Knowledgeable in operating systems and hardware.
• Knowledge of CMS (Wordpress & Wix) is a plus.

Responsibilities

• Provide technical support to end-users by responding to IT inquiries.
• Troubleshoot hardware and software issues.
• Install, configure, and maintain computer systems.
• Manage user accounts and permissions for network access.
• Monitor IT systems for performance and security needs.
• Train employees on the use of IT equipment.

Skills

Operating systems (Windows and macOS)

Networking fundamentals

Troubleshooting software issues

Configuring hardware (printers, monitors)

Education

Bachelor’s degree in Information Technology or Computer Science

Job description

Responsibilities

• Provide technical support to end-users by responding to IT-related inquiries and concerns.
• Troubleshoot hardware and software issues and provide resolutions.
• Install, configure, and maintain computer systems, networks, and peripherals.
• Manage user accounts and permissions for network access.
• Monitor IT systems to assess performance and security needs, and install necessary updates or patches.
• Train employees on the use of IT equipment and software.
• Maintain records of IT issues, solutions, and system changes.
• Work closely with IT teams to deploy and upgrade systems and infrastructure.

Requirements

• 1. Bachelor’s degree in a relevant field, such as Information Technology or Computer Science.
• 2. Knowledgeable in operating systems (Windows and macOS), hardware components, networking fundamentals, troubleshooting software issues, and configuring hardware (printers, monitors, etc.).
• 3. Knowledge of CMS (Wordpress & Wix) is a plus but not required.

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