IT SUPPORT EXECUTIVE

CET Development; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions provider based in Selangor is looking for a Technical Support representative. The role involves troubleshooting computer and hardware issues, serving as the first point of contact for customer inquiries via phone or email, and maintaining records of customer interactions. The ideal candidate should have a diploma or bachelor's degree in a related field, possess excellent communication skills, and be willing to travel. This is a great opportunity to develop in a supportive environment.

Qualifications

• Good understanding of computer systems and mobile devices.
• Able to diagnose basic technical issues and provide solutions.
• Experience in a customer-facing role is beneficial.

Responsibilities

• Diagnose and troubleshoot technical problems for customers.
• Serve as the first contact for technical assistance via phone or email.
• Keep records of customer issues and solutions.

Skills

Technical troubleshooting

Customer service

Multi-tasking

Communication skills

Education

Diploma or Bachelor's degree in Computer Science/ICT Engineering/Networking

Job description

Responsibilities

Good understanding of computer systems, mobile devices and other tech products

Able to identify PC, Printer and hardware problems and advising on the solution

Ability to diagnose and resolve basic technical issues

Hardware maintenance especially PC and Printer

In depth knowledge of the network types such LAN and WAN

Serve as the first contact with customers who need technical assistance via the phone or email

Redirect unresolved issues to the next level of support personnel

Keep record of problems and customers solution

Follow-up with customers

Reporting base on projects

Job Requirements

• Diploma or Bachelor's degree with honours in Computer Science/ ICT Engineering/ Networking or equivalent
• Good in oral and written communication skills
• Good presentation and customer-facing skills
• Able to execute tasks independently with minimize supervision
• Able to multi-task and deliver within timeline
• Possess own transport (compulsory) as well as must be willing to travel
• Experience in the banking industry is an added value such as passbook printer environment and report printer
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