IT Support Executive

Jobstreet Malaysia; Malacca City; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading IT support service provider is seeking a full-time IT Support role for a hybrid work arrangement in Malaysia. The position requires 1-2 years of experience in IT support, a strong command of English, and the ability to travel for onsite support. Responsibilities include providing remote assistance, troubleshooting various IT issues, and maintaining clear communication with clients. If you have a customer-focused approach and own transport to travel to job sites, we want to hear from you.

Benefits

Flexible remote work

Qualifications

• 1-2 years experience in IT support or helpdesk role.
• Able to work independently with minimal supervision.
• Good communication skills in English, Bahasa Malaysia or Mandarin.

Responsibilities

• Monitor WhatsApp support group chats and respond promptly to client requests.
• Troubleshoot common issues: PC hardware/software, printers, network shares, VPN.
• Attend hardware failures requiring physical intervention.

Skills

IT support experience

Windows 10/11 troubleshooting

Office 365

Basic networking concepts

Communication in English

Tools

Remote support tools

Job description

After-hours/weekends

Occasionally required for scheduled deployments, network changes, or urgent hardware issues. Advance notice provided.

Work Arrangement

• 60% Remote: Work from home using our remote support platform
• 40% Onsite: Travel to client sites for physical troubleshooting, equipment delivery, or vendor coordination

Responsibilities

Remote Support

• Monitor WhatsApp support group chats and respond promptly to client requests
• Troubleshoot common issues: PC hardware/software, printers, network shares, VPN, email, and general end‑user IT problems
• Perform Windows updates, patching, and routine maintenance on client PCs
• Maintain IT asset inventory and documentation

Onsite Support

• Attend hardware failures requiring physical intervention (e.g., PC won't boot, cabling, network equipment, printer failure)
• Act as hands‑on support for remote troubleshooting
• Coordinate with vendors for repairs, warranty claims, and equipment pickups
• Collect, configure, and deliver IT equipment to client sites
• Communicate clearly with users of all technical levels
• Provide timely status updates on open issues
• Escalate complex or unresolved issues to IT Manager with proper documentation on troubleshooting done

Requirements

• 1‑2 years experience in IT support or helpdesk role
• Familiar with Windows 10/11 troubleshooting, Office 365, and basic networking concepts
• Own transport and willing to travel for onsite jobs
• Good communication skills in English, Bahasa Malaysia or Mandarin
• Able to work independently with minimal supervision

Nice to Have

• Experience with remote support tools
• Basic understanding of managed switches, firewalls, or VPN setup
• Exposure to SME/MSP environment

Job Types

Full‑time, Permanent

Work from home

Application Question(s)

• Good communication skills in English and a customer‑focused approach
• Provide remote support when issue arises
• Willingness to travel for onsite support when needed
• Own transport
• Responsiveness when handling client enquiries
• Please confirm:
• 1. Do you have your own transport? (Yes/No)
• 2. Are you willing to travel for onsite support in Melaka? (Yes/No)
• 3. How would you rate your communication skills in English? (Beginner / Intermediate / Advanced)

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